Program Coordinator, National Programs

Blue Star Families is the largest nonprofit dedicated to making military life better for families, supporting over 1.5 million military- and veteran-connected family members annually through a network of 300,000+ members and local chapters across the U.S.

Our mission is to make military life awesome for families. We deliver evidence-based, data-driven solutions tailored to real people, fostering connection, resilience, and belonging. A Blue Star Family includes an immediate family member actively serving in the U.S. Armed Forces, facing unique challenges like frequent relocations, deployments, and isolation.

We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging. Our approach is collaborative, human-centered, and designed with the whole family in mind.

Who We’re Looking For:

• Bold thinkers, fast movers, and smart collaborators who want to build, lead, and drive measurable change while making an impact.

What You’ll Do Here:

• Solve complex challenges with data, heart, and humility.
• Build cross-sector partnerships to get things done.
• Help military families feel at home wherever they live.

As a fully remote organization, we rely on scheduled in-person gatherings to foster alignment, collaboration, and culture. This role requires the ability to travel out of town overnight several times per year for staff offsites, planning retreats, and company-wide events. Participation is required.

General Description:

The Program Coordinator, National Programs is a driven, enthusiastic, and organized team member in Blue Star Families’ Program department. This role reports to the Associate Director, National Programs and supports the Senior Manager, Program Operations in the day-to-day administrative coordination and operations of the Military Families Outdoors (MFO) program. This role will manage event promotion, tracking of registrations, administrative tasks, and internal/external coordination for Blue Star Connect Outdoors events.

While this role is remote, periodic out-of-town, overnight travel is essential for deep collaboration, team alignment, creative problem-solving, and maintaining a shared sense of purpose.

Key Job Functions:

• Work with the BSCO Outdoor Leaders to assist with event promotion, planning, and registration in the Blue Star Neighborhood.
• Work with BSF’s partner organization in the recruitment and selection of families for near-nature and extended overnight trips.
• Support the team with administrative functions of the BSCO program, including event registration tracking, attendance metrics, and events calendar.
• Assist in the communication strategy of the MFO program, including updating the social media calendar, organizing and sharing event photos, and updating the Blue Star Neighborhood MFO Community Group.
• Utilize and manage project management technologies and tools, such as HIVE, Hive Brite, Salesforce, Google Workspace Suite, and Zoom.
• Establish and maintain an understanding of Blue Star Families’ strategic goals and their relationship to targets and priorities.
• Develop intentional relationships within Blue Star Families and with external organizations to offer insight and opportunities for change and collaboration.
• Perform other duties as assigned.

Required Experience, Skills & Background:

• A Bachelor’s degree or comparable experience.
• 1–2 years of relevant work experience.
• Project management system experience or the ability to learn new software.
• Cultural competency with the active-duty military family lifestyle.
• Extensive knowledge of program development, management, evaluation, and reporting.
• Ability to work independently and manage team efforts in a geographically dispersed, fast-paced organization.
• Comfortable managing multiple projects.
• Experience managing volunteers.
• Strong technology skills including experience with Salesforce (CRM), Google Docs, Hive, and comfort with conference and web calls.
• Experience working with nonprofit partner organizations and military families.
• May require working nights, weekends, and holidays as necessary.
• Organized, adaptable, and effective problem-solving skills.

Desired Experience, Skills & Background:

• Effective communication and teamwork with diverse backgrounds.
• Experience with Customer Relationship Management (CRM) systems and familiarity with Salesforce is a plus.
• Experience working in the outdoor recreation space is a plus.