Peer Support Coordinator

Blue Star Families is the largest nonprofit dedicated to making military life better for families, supporting over 1.5 million military- and veteran-connected family members annually through a network of 300,000+ members and local chapters across the U.S.

The mission is to make military life awesome for families by delivering evidence-based, data-driven solutions that address unique challenges like frequent relocations, deployments, career disruptions, and isolation.

A Blue Star Family includes an immediate family member actively serving in the U.S. Armed Forces. Blue Star Families responds with research-informed programs that create connection, build resilience, and foster belonging.

What You’ll Do Here:

• Solve complex challenges with data, heart, and humility
• Build cross-sector partnerships to drive impact
• Help military families feel at home wherever they live

As a fully remote organization, this role requires travel out of town overnight several times per year for staff offsites, planning retreats, and company-wide events.

General Description:

The Peer Support Coordinator will work directly under the Director of Peer Support and Suicide Prevention Programs, executing and supporting operational and administrative duties for the Blue Star Support Circles Program. This includes communication, coordination, and administrative tasks.

Key Job Functions:

• Track metrics to measure the effectiveness of Blue Star Support Circles in collaboration with the University of Alabama and BSF’s Research and Evaluation Team
• Serve as an internal and external spokesperson for the Blue Star Support Circles
• Support organization, administration, scheduling, and communication tasks
• Monitor day-to-day operations to ensure efficiency, productivity, and adherence to company policies and procedures, including:
• Reviewing budget in collaboration with the Director
• Managing Salesforce needs and tracking
• Maintaining all Neighborhood groups, events, and communications for the Support Circles program
• Supporting hive tasks related to chapter location recruitment and coordinating technology needs
• Maintaining data spreadsheets for lethal means safety needs and cohort participants, including intake form tracking
• Maintaining participant files with all necessary documents
• Providing communication support and collaboration for Combat the Silence and Blue Star Support Circles
• Performing data entry and management with various systems in collaboration with the University of Alabama and VA
• Support and maintain an understanding of Blue Star Families’ strategic goals and their relationship to targets and priorities
• Develop intentional relationships within Blue Star Families and with external organizations to offer insight and opportunities for change and collaboration
• Some travel is required to attend meetings, training, and events
• May be required to work nights, weekends, and holidays as necessary
• Ability to lift and carry supplies and equipment up to 30 lbs
• Perform other duties as assigned

Required Experience, Skills, Background:

• 0-2 years of work experience, preferably with programs supporting military-connected initiatives
• Bachelor’s degree in a relevant field or comparable work experience
• Proficient in Microsoft Office and Google Suite
• Experience or ability to learn a Project Management system
• Ability to produce high-quality work on deadline; comfortable managing multiple projects, priorities, and deadlines in a fast-paced environment
• Excellent interpersonal and influencing skills
• Excellent oral and written communication skills

Desired Experience, Skills, Background:

• Experience working with military-connected communities or a passion for supporting military families
• Experience and/or comfort working in a virtual environment