Portal Functional Consultant
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Job Description
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Join our growing Victim Services Suite (VSS) team as a full-time Portal Functional Consultant!
We are seeking an experienced, client-facing Functional Consultant to support portal implementations within SylogistGov’s Victim Services Suite. The ideal candidate will have at least 5 years of relevant functional consulting or business analysis experience, with strong skills in requirements gathering, documentation, and working with customers and technical delivery teams.
In this role, you will lead portal discovery, document requirements, develop wireframes, and define CRM mapping for the portal. You will also review portal builds, support user acceptance testing, and collaborate with the broader implementation team to ensure portal functionality meets customer requirements.
If you’re passionate about innovation, excel at embracing challenges, and are driven by improving systems based on real user feedback, this role is for you!
Responsibilities Include
- Lead client-facing portal discovery sessions and gather portal-specific requirements.
- Document portal requirements and develop wireframes based on customer needs.
- Collaborate with the CRM Functional Consultant on user stories and acceptance criteria, including adding portal wireframe snapshots to user stories in Azure DevOps.
- Document CRM mapping for the portal.
- Work closely with Portal Developers, CRM Functional Consultants, Project Managers, and other implementation team members throughout delivery.
- Review portal builds to ensure functionality aligns with documented requirements and wireframes.
- Support portal user acceptance testing (UAT), including reviewing functionality and retesting portal defects.
- Validate that the portal meets customer business requirements.
- Maintain accurate and up-to-date portal documentation throughout implementation.
What We Look for in You
Must-Haves
- Minimum 5 years of relevant experience in functional consulting or business analysis.
- Must be a U.S. citizen and able to pass an FBI background check, as required by our customers.
- Strong client-facing experience, including gathering and documenting business and functional requirements.
- Experience developing user stories and wireframes.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills, particularly in customer interactions and requirements documentation.
- Ability to collaborate effectively with technical teams and manage multiple priorities.
Nice-to-Haves
- Experience with Microsoft Dynamics 365 CRM.
- Experience with victim services, Department of Corrections, jail management systems, or other government software implementations.
- Familiarity with data exchanges involving jail management systems, court systems, or other criminal justice systems.
- Experience supporting data migration activities.
- Familiarity with Azure DevOps and Agile methodologies.
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Sylogist
View Company ProfileSylogist is a leading provider of enterprise resource planning (ERP) software solutions, catering to the needs of various industries, including the public sector, non-profit organizations, and private enterprises. With a strong focus on delivering cutting-edge technology, Sylogist offers a comprehensive range of products and services designed to streamline business operations, enhance efficiency, and drive growth. The company's suite of software solutions includes financial management, human capital management, and procurement management, all of which are designed to help organizations make informed decisions, optimize resources, and improve overall performance. As a trusted partner to numerous organizations, Sylogist has established a reputation for delivering innovative, user-friendly, and scalable solutions that meet the unique needs of its clients. With a commitment to excellence and a passion for helping organizations succeed, Sylogist continues to evolve and expand its offerings, staying at the forefront of the ever-changing technology landscape.
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