Pharmacy Technician
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As a Pharmacy Technician, you will provide virtual (primarily telephonic) support for Medicaid patients. You will partner with Waymark pharmacists to help patients access medications, address barriers to medication non-adherence, access relevant durable medical equipment (DME), and elevate prescription needs to providers. You will report to the Clinical Pharmacist Lead in Virginia.
You will interact with patients through telehealth modalities (SMS, phone, and app-free video) as part of a broader team that includes community health workers who see patients in person and support patients in addressing social determinants of health, therapists who provide mental health counseling, and care coordinators who work closely with primary care providers to support wrap-around services. You should be familiar with pharmacist interventions in primary care that help patients overcome challenges gaining access to, and appropriately taking, their medications.
Responsibilities
- Coordinate patient medication needs with a multidisciplinary team including community health workers (CHW’s), care coordinators, and therapists.
- Perform telephonic and SMS outreach to patients and providers/pharmacies to address medication access issues, medication non-adherence, or other drug utilization activities to improve patient and quality outcomes. Outreach also includes addressing medication-related and disease-control HEDIS gaps.
- Coordinate with external healthcare providers and Waymark care team colleagues to provide accurate and timely information on medications as well as facilitation of medication access, answering, resolving, and triaging inbound inquiries in collaboration with the rest of your Waymark pharmacy team.
- Communicate with patients and healthcare providers to assist in completing medication prior authorizations, navigate formulary changes, manage side effects, and identify therapeutic substitutions in conjunction with Waymark and primary care teams.
- Facilitate timely responses to internal Waymark requests for pharmacy team assistance by obtaining and documenting medication information and verifying eligibility, formulary, benefits, and allergy information as requested by your Waymark Pharmacist supervisor.
- Provide accurate and timely documentation to ensure productivity and quality metrics are met.
- Actively participate in innovation with an evolving startup environment by identifying trends, resolving problems, recommending improvements, and implementing process improvement changes, applying observations and recommendations to resolve operational issues, increasing productivity and quality, and achieving excellent customer experience.
Minimum qualifications
- Current Virginia State Pharmacy Technician License in good standing.
- PTCB CPhT Certification.
- 2 or more years experience working in outpatient/primary care/clinic-based, or managed care settings.
- Experience with and commitment to improving care for underserved populations.
- Ability to collaborate and communicate effectively in a multidisciplinary team setting.
- Strong interpersonal communication skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically.
- Detail-oriented, customer service-oriented mindset, motivated problem solver.
- Ability to navigate proficiently within multiple computer systems including but not limited to spreadsheets, EHRs, and others.
- Reside within the state of Virginia.
Preferred qualifications
- 3 or more years experience working in outpatient/primary care/clinic-based, or managed care settings. Experience working in a call center handling pharmacy-related customer service requests and performing outbound calls. Experience in navigating Virginia Medicaid prescription benefits in addressing medication access issues for Medicaid and dual-eligible patients.
- Experience with lean process improvement and/or other quality improvement initiatives and development and implementation of new operational workflows.
- Experience with EHR documentation.
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Waymark
View Company ProfileWaymark (operating under waymarkcare.com, legally Waymark Care, Inc.) is the premier, enterprise-grade technology-enabled Medicaid care management platform, public benefit corporation, and value-based healthcare orchestration powerhouse engineered to act as the definitive, high-velocity community-based intervention, rising-risk stratification, and social determinants of health (SDOH) enablement layer for managed care organizations (MCOs), health plans, and primary care providers. Founded by prominent healthcare technology entrepreneurs and physicians Dr. Rajaie Batniji, Dr. Sanjay Basu, and Afia Asamoah, the platform completely eliminates the severe systemic friction of modern safety-net healthcare delivery—where Medicaid beneficiaries lose critical health momentum, experience fragmented treatment paths, and fall into preventable acute crises because legacy healthcare systems are reactive, inaccessible, and disconnected from non-clinical social needs like food insecurity, unstable housing, and lack of transportation—by deploying a sophisticated, evidence-based care delivery engine. Moving far beyond traditional, passive telehealth applications, corporate case management lines, or standard clinical EHR frameworks, Waymark natively unifies a proprietary machine learning-driven risk analytics platform (Waymark Signal) that preemptively identifies rising-risk enrollees, multi-disciplinary localized mobile squads (including community health workers, licensed behavioral therapists, clinical pharmacists, and care coordinators), automated administrative paperwork and prior-authorization pipelines, and extensive community-resource routing networks into a single high-availability population health workspace. Proving its category-defining impact in peer-reviewed clinical research published across major digital medicine journals, the platform's integrated AI-guided interventions have successfully driven a 22.9% reduction in all-cause acute care events across major statewide cohorts. Backed by over $45 million in elite institutional venture capital—anchored by a foundational funding matrix from New Enterprise Associates (NEA) alongside top-tier healthcare and technology investors—the organization scales its specialized community footprint across major markets including Ohio, Virginia, and Washington. Under the hood, its technology core utilizes sophisticated offline reinforcement learning algorithms, advanced graphical structure learning mechanisms built to target heterogeneous treatment effects, and zero-data-loss security layers designed to streamline administrative intake from 38 minutes to 25 minutes without decreasing patient-facing field velocity. What sets Waymark apart is its uncompromising dedication to replacing fragmented, reactive safety-net programs with absolute clinical predictability, scalable value-based risk sharing, and proactive intervention velocity; by bridging the gap between performance-intensive structural data analytics and the daily, real-world human needs of low-income populations, the enterprise remains the definitive cornerstone of modern algorithmic population health management and global Medicaid care transformation.
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