Customer Support Specialist (LATAM) - Libertex Group

The Libertex Group, established in 1997, is a multi-awarded online trading platform enabling traders to access markets and invest in stocks or trade CFDs with underlying assets including commodities, Forex, ETFs, and cryptocurrencies. Libertex is the Official Online Trading Partner of Audi Revolut F1 Team.

The Role

A Customer Support Specialist assists clients in resolving issues, provides information about products and services, and handles inquiries via chat, email, and phone. This role involves shift work from 08:00 to 23:00 Argentina time, Monday through Sunday, to support LATAM clients.

Main Responsibilities

• Provide real-time support to clients via chats, tickets, phone calls, and email.
• Support clients in resolving technical issues and troubleshoot problems on the Libertex, MetaTrader 4, and MetaTrader 5 trading platforms.
• Demonstrate impeccable phone etiquette and time management skills.
• Liaise with departments to solve problems and escalate issues as needed.
• Provide clients with necessary information about documents and materials for client services registration.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with potential and existing clients.
• Contribute to teamwork by achieving key performance indicators.

Requirements

• Stable and quality internet connection.
• Mandatory knowledge of: Spanish (native) and English (B2) languages.
• Excellent verbal and written communication skills.
• Ability to work effectively under stress.
• Developed communication skills and ability to recognize a client's emotional state.
• Excellent computer skills (Google Spreadsheets, Google Docs).
• Ability to work shifts from 08:00 to 23:00 Argentina time, weekdays and weekends.

Preferable Requirements

• Previous experience in customer support.
• Knowledge of MetaTrader 4 and MetaTrader 5 platforms.
• Trading experience.

Benefits

• 21 working days of annual leave
• Opportunity to work remotely
• Friendly colleagues and a cohesive team
• Unlimited Udemy Business membership
• Opportunities for professional and personal growth in a fast-growing company