Intake Specialist (Remote) - Bilingual Latin American Professionals

Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies.

Key Responsibilities:

• Serve as the first point of contact for leads through phone or email, delivering a friendly and helpful experience.
• Collect important information to understand client needs and assess how the firm can help.
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met or provide additional support.
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.

Requirements:

• Holds a bachelor’s degree.
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
• Is proficient in managing calendars and information flow with accuracy and efficiency.
• Has previous experience in sales, customer service, or a legal background (preferred).
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
• Demonstrates excellent organizational and time-management skills.
• Maintains discretion and confidentiality when handling sensitive information.
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
• Availability to work on weekends.

Benefits:

• Biweekly Payments: Guaranteed with no deductions.
• Long-Term Opportunities: Build a lasting professional relationship.
• Fully Remote: Work from the comfort of your home.
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition.
• Wellness Support: Access in-house psychological and wellness coaching services.
• Professional Growth: Free training, language improvement sessions, and coaching programs.
• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses.