Junior Bilingual Customer Service Representative (CSR)

At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026)—proof that an exceptional employee experience leads to outstanding client results.

We are seeking a high-performing Junior Bilingual Customer Service Representative (CSR) to join our growing remote team. This is a 100% remote, entry-level, full-time position open to candidates located anywhere in Latin America.

In this role, you will serve as the primary point of contact for routine customer inquiries across multiple channels. If you are a proactive, detail-oriented professional looking to build a career in bilingual customer support and remote virtual assistance, this is the perfect opportunity for you.

Key Responsibilities

• Respond to routine inbound and outbound customer inquiries via phone, email, and live chat in a professional and timely manner.
• Help customers with basic account updates, general inquiries, and standard technical or process troubleshooting.
• Identify complex or high-priority customer requests and escalate them smoothly to senior team members.
• Track pending communications, send routine reminders, and ensure all customer inquiries are resolved efficiently.
• Accurately update customer profiles, interaction logs, and records in internal databases and CRM tools.
• Work closely with internal teams to gather the necessary information to resolve customer queries.
• Provide general administrative support to the customer service department as needed.

Requirements

• Fluent English (C1/C2) and Spanish.
• 1–2 years of experience in administration or virtual assistance.
• Familiarity and comfort with Google Workspace or Microsoft Office.
• Good communication and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

• Competitive Compensation: Hourly rate equivalent to USD $696 – $1,044 / month (commensurate with experience and skill alignment).
• Annual performance-based pay increments and eligibility for discretionary client bonuses (80% of our clients award year-end bonuses).
• 7 recognized U.S. Federal Holidays + 4 paid PTO days per year.
• Monthly medical insurance stipend (upon meeting eligibility criteria), birthday/anniversary bonuses, and a dedicated Gym/Wellness allowance.
• Unlimited online fitness classes, virtual team events, and annual Christmas celebrations.