Remote People Operations & Performance Associate
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
About the Role
As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.
Key Responsibilities
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
- Identify performance risks, analyze root causes, and implement timely improvement plans.
- Conduct regular check-ins, coaching sessions, and implement improvement plans when necessary.
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
- Validate undertime and overtime data for accurate, timely submission to Finance.
- Partner with Account Management to align VA performance with client expectations and address concerns.
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
- Support VA engagement, recognition, development, and retention initiatives.
- Contribute to broader HR programs, new-hire training, and administrative projects.
- Other related tasks as needed.
Requirements
- Fluent in English (C1/C2) and Spanish.
- 2–3 years of experience in people management, Account management, HR Workforce, or productivity coordination, or similar.
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
- Proficient in Google Workspace and Microsoft Office.
- Experience with Asana, Notion, Trello, or similar tools is a plus.
- Experience with time-tracking tools is a plus.
- Excellent interpersonal and coaching skills, with the ability to give constructive feedback.
- Excellent communication and attention to detail.
- Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection.
- Bachelor's or Associate's degree preferred.
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
- Hourly rate equivalent to approximately USD $950–$1,100 per month, based on experience.
- Paid time off and performance bonuses.
- Monthly medical insurance stipend after meeting eligibility criteria.
- Birthday and work-anniversary bonuses.
- Gym and wellness allowance.
- Unlimited online fitness classes.
- Company events and Christmas celebrations.
How would you rate this job post?
See what other professionals think about this role.
More Openings at Valatam
Valatam
View Company ProfileValatam is a cutting-edge technology firm that spearheads innovation in the digital landscape. With a strong foundation in research and development, the company is poised to revolutionize the way businesses and individuals interact with technology. The name 'Valatam' suggests a blend of 'value' and 'tam', potentially hinting at a mission to provide valuable solutions that simplify complex technological challenges. The company's focus is on creating user-centric products and services that cater to the evolving needs of the global market. By leveraging advanced technologies such as artificial intelligence, blockchain, and the Internet of Things, Valatam aims to drive growth, enhance efficiency, and foster a culture of innovation. With a team of expert professionals and a commitment to excellence, Valatam is set to make a significant impact in the tech industry. As the company continues to grow and expand its offerings, it remains dedicated to delivering exceptional value to its customers, partners, and stakeholders. Through its forward-thinking approach and customer-centric strategy, Valatam is well-positioned to become a leader in the global technology sector. The company's product portfolio is designed to address a wide range of challenges, from streamlining business operations to enhancing customer experiences. By providing tailored solutions that meet the unique needs of each client, Valatam helps businesses achieve their goals and stay ahead of the competition. With its strong vision, talented team, and unwavering commitment to innovation, Valatam is an exciting player in the tech industry, poised to make a lasting impression on the world of technology.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.