Customer Support Consultant

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010. They deliver secure customer and technical support across 60 languages and diverse industries.

Join their community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying a home office setup. Unlock your potential by mastering new skills and achieving challenging goals through their People First management approach.

What You Will Do:

• Deliver outstanding customer support via emails, chats, and calls;
• Follow internal procedures and standard operating procedures (SOPs);
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest customer happiness practices;
• Maintain a deep understanding of client solutions and meet key performance indicators (KPIs);
• Communicate with developers and cross-functional specialists.

What You Need to Succeed:

• Fluency in German and English (C1 or higher), both spoken and written;
• At least 6-12 months of experience in customer support;
• Strong analytical thinking and research skills;
• Positive, proactive, and responsible attitude;
• A personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits:

• Fixed schedule: Saturday and Sunday, 20:00 PM–2 AM GMT+2;
• Opportunity to work fully remote;
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.