Customer Care Agent

Key responsibilities:

• Provide real-time support to customers via email and phone
• Manage and resolve customer inquiries in a timely, friendly, and professional manner
• Maintain accurate records of customer interactions and follow-ups
• Escalate complex issues appropriately while keeping the customer informed
• Meet response time, resolution, and customer satisfaction KPIs
• Take initiative to improve internal processes and customer experiences
• Stay up-to-date on product updates, policies, and procedures

Skills and qualifications:

• 2+ years of experience in a customer service role (chat or phone support preferred)
• Strong written and verbal communication skills
• Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment
• Comfortable handling multiple conversations or tasks simultaneously
• Excellent problem-solving skills and attention to detail
• Self-starter with a strong sense of ownership and follow-through

Bonus qualifications:

• Experience working with HubSpot, Intercom, or other help desk software
• Startup or high-growth environment experience