Customer Success Officer

We are looking for a Customer Success Officer to assist clients with inquiries, provide product information, and handle requests via phone, chat, and email. The role includes guiding customers through the product and answering questions related to their trading positions.

Responsibilities:

• Provide real-time support to clients worldwide via chat, tickets, phone, and email.
• Assist with technical issues and escalate platform-related cases (Libertex, MT4, MT5) to relevant teams.
• Ensure high service standards, proper handling of complaints, and clear guidance on required documents.
• Collaborate with internal departments to resolve issues efficiently.
• Maintain excellent communication, time management, and phone etiquette skills.
• Promote company products and build strong client relationships.
• Meet KPIs and perform additional tasks as required.

Requirements

• Stable, high-quality internet connection.
• Knowledge of Russian and English at a good level.
• Strong written and verbal communication skills with the ability to handle stressful situations and respond appropriately to clients’ emotions.
• Good computer skills (Google Sheets, Google Docs).
• Availability to work 8hr shifts between 07:00 and 22:00 CET, Monday to Sunday.

Nice to have:

• Previous customer support experience.
• Knowledge of MetaTrader 4 and MetaTrader 5.
• Trading experience.

Benefits

• Quarterly bonuses based on Company performance
• Medical Insurance Plan with coverage for the employee and their immediate family from day one
• 24 working days of annual leave
• Yearly reimbursement of travel expenses for the employee and family's flight home
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses
• Professional and personal development opportunities in a fast-growing environment