Customer Success Intern

As a Customer Success Intern, you will support our Digital Customer Success team in helping Tier 3 customers successfully onboard, adopt Kpler products, and get ongoing value from our solutions. You will gain hands-on exposure to the full customer lifecycle, working across customer onboarding, engagement, support, usage analysis, and scalable customer education.

This is a great opportunity for someone who is curious, detail-oriented, and comfortable working with data, and who wants to build practical experience in Customer Success within a global SaaS and data intelligence business.

Key Responsibilities

• Support the onboarding of new Tier 3 customers, helping ensure they understand their Kpler products and services and can start using them successfully.
• Respond to customer inquiries via email and chat, providing accurate, timely, and helpful guidance, with support from the wider Customer Success and Support teams when needed.
• Monitor customer usage, engagement, and health indicators using established tools and processes, and flag adoption gaps or potential risks to the Customer Success team.
• Support customer health reviews, usage reporting, and CRM documentation, ensuring customer information and follow-up actions are accurate and up to date.
• Contribute to one-to-many customer engagement initiatives, including webinars, targeted campaigns, and follow-up activities designed to improve adoption and product knowledge.
• Create, update, and maintain scalable customer resources such as onboarding materials, Help Center articles, guides, and tutorials.
• Gather customer feedback and identify recurring questions, usage patterns, or opportunities that can help improve the customer experience.
• Collaborate with Customer Success, Customer Support, Sales, Product, and Marketing teams to support a consistent and seamless customer journey.

Skills and Experience

• Strong written and verbal communication skills in English, with a customer-focused and helpful approach.
• Curious, proactive, and eager to learn about Customer Success, SaaS products, and the maritime, commodities, and energy markets.
• Comfortable working with spreadsheets, data, and digital tools; experience with CRM or customer engagement platforms is a plus, but not required.
• Strong attention to detail and an organized approach to documentation, reporting, and follow-up activities.
• Analytical mindset with an interest in interpreting customer usage and identifying trends or adoption gaps.
• Able to work independently while collaborating effectively with colleagues across different teams and regions.
• Problem-solving mindset, strong ownership, and willingness to ask questions and continuously improve.