Swedish Customer Service Agent - Remote

Looking for a role where your love for the Swedish language and helping others plays a major factor? You will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail, or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Swedish (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.