Italian Speaking Customer Service Representative for JTI

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across Europe. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities that offer international growth and professional excellence.

Job Overview

We are currently sourcing exceptional candidates for an Italian Speaking Customer Service position in Greece, situated in the heart of the dynamic consumer electronics industry. This role offers the perfect blend of professional development and Mediterranean lifestyle, making it one of the most sought-after Italian-speaking jobs in the region today.

Key Responsibilities

• Deliver premium technical support to Italian-speaking customers regarding innovative consumer electronics products.
• Manage end-to-end customer inquiries via phone, email, and live chat with professional precision.
• Troubleshoot device issues, providing clear, step-by-step guidance to ensure high levels of customer satisfaction.
• Maintain detailed and accurate records of consumer interactions within the dedicated CRM systems.
• Stay updated on the latest consumer electronics technology trends and product releases for JTI.
• Contribute to a high-performing team culture by meeting individual and group KPIs on a consistent basis.
• Represent the brand with a focus on excellence, reflecting the high standards expected in the consumer electronics sector.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to one of our top-tier jobs in Greece.
• Passion for technology and a genuine interest in the consumer electronics industry.
• Excellent communication and problem-solving skills, with a focus on delivering a premium customer experience.
• Ability to thrive in an international, fast-paced, and multicultural work environment.
• Previous experience in a customer-facing role is considered a significant asset.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embark on an unforgettable journey by moving to Athens, where the historic charm of the ancient world meets a modern, vibrant metropolitan lifestyle. Living and working in Greece allows you to enjoy year-round sunshine, stunning coastal vistas, and a world-renowned social culture.

Beyond the professional benefits, the relocation experience to Greece is seamless with our comprehensive support package. You will discover an unparalleled quality of life, featuring world-class Mediterranean cuisine, affordable living costs, and a warm, welcoming local population.