Dutch Speaking Reservations Agent For Booking.com

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Dutch Speaking Reservations Agent For Booking.com to join a dynamic team based remotely within Greece. This is an exceptional opportunity for Dutch-speaking professionals with a passion for the travel industry to represent one of the world's most recognised online travel platforms, delivering outstanding service to travellers across the globe. If you are looking for Dutch-speaking jobs that combine a thriving career in travel with the incredible lifestyle that Greece has to offer, this Dutch Speaking Reservations Agent For Booking.com position in Greece could be the perfect next step for you.

Key Responsibilities

• Handle inbound reservation enquiries from Dutch-speaking customers via phone, email, and live chat, providing prompt and accurate assistance in relation to hotel bookings, travel itineraries, and accommodation options on the Booking.com platform.
• Assist travellers with new reservations, modifications, cancellations, and special requests, ensuring a seamless and positive booking experience at every touchpoint.
• Resolve customer complaints and travel-related issues efficiently and professionally, escalating complex cases to senior teams when necessary.
• Provide detailed information about properties, travel destinations, pricing structures, and platform policies to Dutch-speaking clients in a clear and helpful manner.
• Collaborate closely with accommodation providers and travel partners to verify availability, confirm bookings, and address any discrepancies in reservation details.
• Maintain thorough and accurate records of all customer interactions and reservation transactions within the internal CRM system, adhering to company data standards.
• Stay up to date with Booking.com product updates, travel industry trends, and destination knowledge to deliver informed and confident customer service.
• Consistently meet and exceed individual performance targets, contributing to the overall quality and efficiency goals of the reservations team.

Requirements

• Native or fluent Dutch language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Dutch.
• A valid EU passport is mandatory for eligibility to work and reside within Greece.
• Previous experience in customer service, reservations, or a travel-related environment is highly advantageous.
• Strong communication and interpersonal skills, with the ability to manage a high volume of customer interactions with professionalism and empathy.
• Solid computer literacy and the ability to navigate digital platforms and CRM tools with confidence and accuracy.
• A genuine enthusiasm for the travel industry and a commitment to delivering an exceptional customer experience on every interaction.

Benefits

• Competitive Monthly Salary reflective of your skills and experience in the travel industry
• Fully Paid Training to ensure you are thoroughly prepared and confident in your role from day one
• Comprehensive Health Insurance for your peace of mind
• Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation upon arrival in Greece
• Monthly Performance Bonus rewarding your dedication and outstanding results
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward
• Ongoing career development opportunities within a leading international organisation
• And Much More...