Dutch Speaking - Word Klantcontact Medewerker Zorgdeclaraties

Key Responsibilities

• Manage professional communication with patients and healthcare providers regarding medical declarations and billing inquiries.
• Ensure high-quality resolution of complex healthcare administrative questions with accuracy and empathy.
• Maintain detailed records in our CRM system, strictly adhering to healthcare privacy regulations.
• Collaborate with internal departments to resolve discrepancies in medical invoicing and payment processes.
• Provide expert guidance on the healthcare reimbursement process, serving as a primary contact for Infomedics users.
• Contribute to the continuous improvement of healthcare customer support standards by providing feedback on recurring issues.
• Participate in regular team briefings to stay updated on Dutch healthcare insurance policies and regulatory changes.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Professional experience in customer support or administrative healthcare services is highly advantageous.
• Strong ability to simplify complex financial or medical information for a diverse clientele.
• Passion for delivering premium service within the fast-paced healthcare industry.
• Excellent problem-solving skills and a proactive attitude toward learning new systems.

What We Offer

• Competitive Monthly Salary with attractive growth potential.
• Fully Paid Training on healthcare systems and insurance regulations.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel provided by Mercier Consultancy Group).
• Monthly Performance Bonus to reward your dedication and excellence.
• A vibrant international work culture with team-building events and professional growth opportunities in Bulgaria.