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Mercier Consultancy Group
Customer Service 3d ago

Dutch Speaking - Werk voor een betaalsysteem

Mercier Consultancy Group
BulgariaBulgaria
Full-time
Not Disclosed
Mid-Level

Job Description

Key Skills Required

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Customer SupportBestseller 🔥
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Finance & Accounting

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Key Responsibilities

Provide high-quality support to Dutch-speaking users regarding advanced digital payment platforms and FinTech applications.

  • Manage secure account verification processes and resolve complex transaction-related inquiries with precision and care.
  • Educate clients on the security features and innovative functionalities of the company’s proprietary payment systems.
  • Collaborate with international FinTech teams to ensure seamless service delivery and high customer satisfaction ratings.
  • Maintain detailed documentation of user interactions and escalate technical issues to the specialized FinTech product development departments.
  • Stay up-to-date with evolving digital banking regulations and industry trends to provide the most accurate assistance.
  • Contribute to the continuous improvement of the client experience by identifying recurring issues within the payment ecosystem.

Requirements

  • Native or fluent Dutch (spoken and written) is strictly required for this position.
  • Valid EU passport (mandatory) to ensure smooth relocation and employment eligibility.
  • Professional proficiency in English, as this is the primary language used within our internal international FinTech workspace.
  • Strong interest in financial technology, digital payment systems, and e-commerce innovations.
  • Excellent communication and problem-solving skills, with a focus on delivering premium client support.
  • Ability to thrive in a remote work environment while staying connected to the team in Bulgaria.

What We Offer

  • Competitive Monthly Salary
  • Fully Paid Training on cutting-edge FinTech payment technologies
  • Health Insurance coverage
  • Fully Paid Relocation Package (flight, transfer, hotel provided upon arrival)
  • Monthly Performance Bonus to reward your commitment and excellence
  • And Much More, including career advancement paths in the thriving jobs in Bulgaria market.

Life in Bulgaria

Embarking on a career adventure in Bulgaria offers a unique blend of historical richness and modern Mediterranean charm. Choosing one of our many Dutch-speaking jobs in Bulgaria means enjoying over 300 days of sunshine, stunning coastal landscapes, and a vibrant social scene that makes Bulgaria an unparalleled place to live and work. Whether you are wandering through ancient ruins or enjoying the modern, bustling life in Athens, the energy of Bulgaria is infectious and life-changing.

Our comprehensive relocation package ensures that your transition to life in Bulgaria is stress-free and exciting. From the moment you land, you will experience the world-renowned Greek hospitality, delicious Mediterranean cuisine, and a lower cost of living that allows you to enjoy the best of the region. Join our community in Bulgaria and experience how professional growth can harmonize with a high-quality, sun-soaked lifestyle.

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Mercier Consultancy Group

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Mercier Consultancy Group is a specialized boutique management consulting and strategic advisory firm dedicated to helping scaling businesses, enterprises, and executive leadership teams navigate complex growth challenges. Under the hood, the firm provides a highly customized suite of services spanning organizational development, operational process optimization, financial strategy, and digital transformation consulting. Instead of applying cookie-cutter frameworks, their expert consultants embed themselves within the client's operational architecture to identify hidden bottlenecks and architect scalable, data-driven solutions. Their primary target audience includes mid-market companies, high-growth startups, and established enterprises that require senior-level strategic guidance without the massive overhead of traditional big-four consulting firms. What sets Mercier Consultancy Group apart in the crowded advisory space is its deeply personalized, high-touch approach, ensuring that every strategic roadmap they design is fiercely aligned with the client's long-term operational resilience and core business objectives.

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