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Mercier Consultancy Group
Customer Service 3d ago

Dutch Speaking Digital Trust and Safety Analyst

Mercier Consultancy Group
BulgariaBulgaria
Full-time
Not Disclosed
Mid-Level

Job Description

Key Skills Required

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Customer SupportBestseller šŸ”„
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Content ModerationCommunity ManagerSocial MediaMultilingual Support

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Key Responsibilities

  • Monitor and evaluate social media content to ensure compliance with community guidelines and safety policies.
  • Analyze and resolve reported content issues, including misinformation, harassment, and policy violations, to protect platform integrity.
  • Maintain a high standard of accuracy in content review while meeting daily throughput and performance targets.
  • Collaborate with cross-functional teams to identify emerging trends and threats within the social media landscape.
  • Provide insightful feedback on current safety procedures to enhance user experience and platform security.
  • Handle sensitive and high-priority content with professionalism, objectivity, and discretion.
  • Contribute to the ongoing development of internal safety protocols through data-driven recommendations.

Requirements

  • Native or fluent Dutch (spoken and written) is mandatory for this role.
  • Valid EU passport is required for all candidates applying for our Dutch-speaking jobs.
  • Strong analytical mindset with the ability to interpret complex content policies within the social media industry.
  • Excellent written English skills for internal communication and training purposes.
  • Resilience and the ability to maintain a positive attitude while processing diverse online content.
  • Strong commitment to professional growth and excellence in a dynamic team environment.

What We Offer

  • Competitive Monthly Salary
  • Fully Paid Training
  • Health Insurance
  • Fully Paid Relocation Package (flight, transfer, hotel) for those moving for jobs in Bulgaria
  • Monthly Performance Bonus
  • €1,500 Signing Bonus (one-time)
  • And Much More...

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Mercier Consultancy Group

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Mercier Consultancy Group is a specialized boutique management consulting and strategic advisory firm dedicated to helping scaling businesses, enterprises, and executive leadership teams navigate complex growth challenges. Under the hood, the firm provides a highly customized suite of services spanning organizational development, operational process optimization, financial strategy, and digital transformation consulting. Instead of applying cookie-cutter frameworks, their expert consultants embed themselves within the client's operational architecture to identify hidden bottlenecks and architect scalable, data-driven solutions. Their primary target audience includes mid-market companies, high-growth startups, and established enterprises that require senior-level strategic guidance without the massive overhead of traditional big-four consulting firms. What sets Mercier Consultancy Group apart in the crowded advisory space is its deeply personalized, high-touch approach, ensuring that every strategic roadmap they design is fiercely aligned with the client's long-term operational resilience and core business objectives.

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  • Never pay for a job application.
  • Do not share sensitive bank info.
  • Verify the client before starting work.
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Dutch Speaking Digital Trust and Safety Analyst at Mercier Consultancy Group