Norwegian Speaking Support Specialist

About Us

Mercier Consultancy Group is a premier international staffing firm and a leader in European BPO recruitment, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our boutique approach, ensuring every candidate finds a role that aligns with their professional growth while facilitating seamless career transitions across borders.

The Role

We are currently scouting for a talented individual to fill a Norwegian Speaking Support Specialist position in Bulgaria. If you are looking for high-quality Norwegian-speaking jobs that combine professional challenges with an incredible lifestyle, this role offers the perfect entry point into one of the fastest-growing professional hubs in Eastern Europe.

Key Responsibilities

• Provide exceptional service to customers via phone, email, and live chat within the dynamic Customer Support Services industry.
• Maintain a high level of customer satisfaction by providing accurate and timely resolutions to inquiries.
• Efficiently manage customer databases while ensuring all interactions are documented in the internal system.
• Collaborate with cross-functional teams to resolve complex customer issues and enhance service protocols.
• Contribute to the positive reputation of the client by representing their brand with professionalism and cultural sensitivity.
• Proactively identify trends in customer feedback to support ongoing service quality improvements.
• Adhere to security and data privacy standards as required by international BPO compliance regulations.

Requirements

• Native or fluent Norwegian (spoken and written) is mandatory for this role.
• A strong command of the English language to effectively communicate within our international office environment.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred but not essential.
• Exceptional problem-solving skills and a genuine desire to assist others.
• Flexibility to work in a rotating shift pattern as required by the business.

Benefits

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth move to Bulgaria.
• Monthly Performance Bonus linked to service quality.
• €1,500 Signing Bonus (one-time) for new hires.
• An international working environment with excellent networking opportunities.
• And Much More...