Albanian Speaking Customer Support Specialist

Job Overview

We are actively seeking motivated and customer-focused Albanian-speaking professionals to fill this exciting position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or elevate your career within the Customer Support Services industry, working for a well-established international organisation that values your language skills and professional growth. If you are fluent in Albanian and are looking for Albanian-speaking jobs in a dynamic, multicultural work environment, this role is your gateway to an exceptional European lifestyle and a rewarding professional journey.

Key Responsibilities

• Deliver high-quality customer support to Albanian-speaking clients via telephone, email, and live chat, ensuring every interaction reflects the highest professional standards of the Customer Support Services industry.
• Handle inbound and outbound customer enquiries efficiently, providing accurate information, troubleshooting assistance, and first-call resolution wherever possible.
• Log, track, and manage customer cases using internal CRM systems, maintaining detailed and accurate records of all customer interactions and outcomes.
• Escalate complex or sensitive customer issues to the appropriate internal teams or senior support specialists in a timely and structured manner.
• Proactively identify opportunities to improve the customer experience, sharing feedback and insights with team leaders to drive continuous service improvement.
• Adhere to all service level agreements (SLAs), quality benchmarks, and compliance standards set by the organisation and its clients.
• Collaborate effectively with a diverse, multicultural team of customer support professionals to maintain a positive, productive, and solutions-driven work environment.
• Participate in regular training sessions, performance reviews, and team briefings to remain up to date with product knowledge, policies, and best practices in customer support.

Requirements

• Native or fluent Albanian language skills (both spoken and written) are essential for this role — all Albanian-speaking jobs in Bulgaria require strong communication abilities in Albanian to serve our client base effectively.
• Valid EU passport (mandatory) — candidates must hold a valid European Union passport to be eligible for this position in Bulgaria.
• A good working knowledge of English is required for internal communication, training, and documentation purposes.
• Previous experience in Customer Support Services, call centre operations, helpdesk support, or a client-facing customer service role is highly desirable, though motivated candidates with strong interpersonal skills are also encouraged to apply.
• Proficiency with standard digital tools, including CRM platforms, email clients, and live chat software, along with a confident and adaptable approach to learning new systems.
• Excellent problem-solving abilities, a positive and empathetic attitude toward customers, and a genuine commitment to delivering outstanding service quality in every interaction.

What We Offer

• Competitive Monthly Salary — reflective of your skills, experience, and the demands of the Customer Support Services sector.
• Fully Paid Training — comprehensive onboarding and ongoing professional development provided at no cost to you.
• Health Insurance — full medical coverage to ensure your wellbeing from day one.
• Fully Paid Relocation Package — including your flight to Bulgaria, airport transfer, and hotel accommodation upon arrival, so your move is completely stress-free.
• Monthly Performance Bonus — rewarding your hard work and dedication with additional earnings based on your individual performance metrics.
• €1,500 Signing Bonus — a one-time welcome bonus paid to all new hires, giving you a powerful financial head start as you begin your new career in Bulgaria.
• A structured career development path within a leading international Customer Support Services environment, with real opportunities for progression and promotion.
• And Much More — including team social events, employee wellness initiatives, and the full support of the Mercier Consultancy Group team throughout your journey.