Part-Time Customer Support Associate

About the Role

Do you have a passion for technology and a dedication to outstanding customer service?

As a Part-Time Customer Support Associate, you’ll assist Yodeck customers by responding to their questions and guiding them through product usage and troubleshooting. Our Support Team provides assistance via phone and an online ticketing system integrated with chat, accessible through the app.

We are looking for a new team member who is available to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday) to support our global customer base. The majority of inquiries (90%) come from the US, Canada, and other international markets.

Join our team and help customers enhance their digital signage experience with Yodeck's innovative solutions!

What You Will Be Doing

• Handling incoming messages, emails, chat and phone inquiries from Yodeck customers.
• Providing information and assistance on Yodeck products and features, including billing and sales questions.
• Troubleshooting basic technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Triaging and prioritizing tickets to resolve critical issues in collaboration with customer success & tech support teams.
• Offering product recommendations based on customer needs and preferences.
• Ensuring high customer satisfaction through professional and courteous communication.

Requirements

• Excellent written and verbal communication skills in English (C1 level).
• Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
• Ability to handle unexpected changes and customer concerns with professionalism.
• A genuine desire to help customers and a commitment to providing excellent service.
• Experience in customer support or technical support roles will be appreciated.
• Availability to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday).