Italian Speaking Video Streaming Customer Expert

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities for professionals seeking to advance their horizons in exciting international hubs.

We are currently scouting for high-caliber individuals to fill the Italian Speaking Video Streaming Customer Experts position in Greece. If you are passionate about the digital entertainment landscape and thrive in high-paced environments, this is your chance to join one of the world’s most renowned streaming platforms from the vibrant backdrop of Europe.

Key Responsibilities

• Provide world-class support to subscribers of a premier global video streaming platform.
• Resolve technical queries related to streaming quality, account accessibility, and playback issues.
• Assist customers with subscription management, billing inquiries, and service updates in Italian.
• Maintain a deep understanding of the platform’s content library to offer personalized recommendations.
• Monitor and troubleshoot device-specific issues across smart TVs, mobile apps, and web browsers.
• Engage with users through chat, email, or voice channels to ensure a seamless entertainment experience.
• Consistently meet performance KPIs related to customer satisfaction and response efficiency within the streaming industry.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport or work permit for residency.
• Strong passion for the streaming and digital media industry.
• Exceptional problem-solving skills and technical aptitude for troubleshooting streaming services.
• Professional demeanor with the ability to provide empathetic and efficient customer service.
• Ability to thrive in remote work environments while maintaining high productivity.

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salary bonuses guaranteed.
• Comprehensive, fully paid training program to master industry-leading streaming technologies.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.
• Attractive Monthly Performance Bonus schemes.
• Private Health Insurance and additional corporate benefits.
• The opportunity to build your career through one of the most sought-after Italian-speaking jobs in Europe.
• And Much More...

Choosing one of our open jobs in Greece means choosing an unparalleled Mediterranean lifestyle. Greece offers the perfect balance between a professional career and a relaxed, sun-drenched culture that is world-renowned for its hospitality. With the stunning coastline of Greece as your playground and thousands of years of history to explore, you will find that living and working here provides an experience unlike any other.

Beyond the professional benefits, the quality of life in Greece is exceptional, featuring a vibrant culinary scene and a welcoming expatriate community. Our relocation support ensures your move to Greece is seamless, allowing you to focus on your new Italian Speaking Video Streaming Customer Experts position while enjoying the unique climate and lifestyle that only Greece can offer.