Online Exams & Customer Experience Assistant - Spanish Speaking

Ready to drive seamless operations and deliver outstanding service to our customers? Join PeopleCert as an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services.

Key Responsibilities:

Customer Service:

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

Online Proctoring:

• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.

Back-Office Exam Operations:

• Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

General Duties:

• Work effectively in a team environment and liaise with other teams to achieve the best possible results.
• Carry out any reasonably allocated duties and tasks, applying a flexible and adaptable customer-centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
• Ensure alignment with company values: Quality, Passion, Integrity, and Innovation.

Requirements:

• A Bachelor’s degree in any discipline will be an asset.
• Previous experience in a similar position or function will be considered an asset.
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage.
• Passionate about Customer Satisfaction.
• Excellent command of English & Spanish (native-like or C2 level certification desired, such as LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
• Advanced computer literacy is required. ECDL Advanced level certification would be considered a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Well-organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment.
• Availability to work in 24/7 rotating shifts, including some night shifts on a monthly basis, weekends, and holidays.

Benefits:

• Monthly Bonus upon Performance.
• Work in an international, dynamic, and fun atmosphere.
• Two free vouchers for all certifications from PeopleCert’s Portfolio per year for all employees.
• Complimentary coffee and tea in all our premises.
• Huge learning experience in using best practices and global environments.
• Constant personal and professional development.

About PeopleCert:

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multinational organizations and government bodies for the development and delivery of standardized exams. Delivering exams across 200 countries and in 25 languages, PeopleCert enables professionals to boost their careers and realize their life ambitions.

The core values guiding PeopleCert are Quality, Innovation, Passion, Integrity, Clarity, and Velocity.

Our offices in the UK, Greece, and Cyprus boast a culture of diversity, where everyone is different yet everyone fits in. All of us at PeopleCert are committed to reflecting the diversity and inclusion of our customers and the communities in which we do business.