Customer Onboarding Specialist (Mandarin & English) - Remote (Mexico/Colombia/Costa Rica)

As a Customer Onboarding Specialist, you will be the first point of contact for newly-signed Mandarin-speaking restaurant partners on the Owner platform. Strong communication skills in both Mandarin (C1/C2) and English (C1/C2) are required to ensure alignment on expectations, delivering high-quality mobile app and website launches as quickly as possible.

The role is fast-paced, KPI-focused, requiring meticulous attention to detail. Your responsibilities will include managing a high volume of inbound/outbound emails, calls, and SMS messages from partners. This provides an opportunity to refine time management and client-facing skills while collaborating closely with product and engineering teams to shape the future of the platform.

Key Responsibilities:

• Advocate for restaurant owners to maintain ownership of their mobile app or online presence.
• Coach and educate restaurant owners on best practices for online ordering, backed by statistics and rigorous SEO testing by the product team.
• Work on projects and initiatives that improve internal processes.
• Provide product feedback to the engineering team to enhance the Owner platform design.
• Partner and collaborate successfully with cross-functional teams.

Minimum Requirements:

• Native-level proficiency in Mandarin and English (C1/C2 preferred) for reading, writing, and verbal communication.
• Ability to effectively manage multiple accounts at various stages of onboarding.
• Growth mindset with a commitment to lifelong learning and professional development.
• Solutions-oriented with the ability to identify issues and take ownership of actions.
• Thrives in a fast-paced environment with frequent changes.
• Plus: At least 1 year of experience in the restaurant industry.

Impact:

You will play a critical role in ensuring restaurant owners succeed with the Owner platform, driving adoption and satisfaction.