Principal Product Manager, Reporting

Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

About the Role

Owner is the all-in-one platform for independent restaurants — online ordering, POS, kitchen tools, marketing, and the financial backbone that ties it all together. Reporting and analytics is one of our biggest product investments this year, and we're hiring a Principal Product Manager to lead it.

We think great reporting for a restaurant has two halves. The first is understand: historical performance the operator can pull up instantly, customize for the way they actually run their business, and trust enough to close the day on. The second is anticipate: what's coming based on what we know about their business and history, and the suggestions that help them hit their goals.

We want Owner's reporting to be best-in-class on both halves — deep operator empathy, AI native, and built around how restaurants actually work.

You'll own the product end-to-end, partnering closely with the GM of Payments, the Money & Risk EM, and a small senior engineering team, with deep collaboration with our AI team on the anticipation side.

Key Responsibilities

• Own the understand half of reporting end-to-end — data models, the builder experience, curated reports operators reach for daily, drill-down behavior, the mobile experience, and the migration path from where we are today.
• Own the anticipate half in partnership with our AI team — surface what's coming for an operator based on their business and history, and the suggestions that help them hit their goals.
• Define the data foundation that scales reporting across the full restaurant business (sales, menu, guests, payouts, labor, loyalty) so both halves of the product compound over time.
• Make reporting a stated reason restaurants choose Owner — showing up in customer feedback, sales conversations, and renewals as a reason they stay.
• Be the loudest voice for our customers on this product. Pull signal from support tickets, ride-alongs, churn conversations, and the active backlog — and turn it into the next set of priorities.

Collaboration

• Report directly to the GM of Payments.
• Partner daily with the EM and engineering team on Money & Risk.
• Work in deep partnership with our AI team on the anticipation side of reporting.
• Build the analytical foundation alongside our incoming BI Analyst and Data Scientist.
• Work cross-functionally with POS, Online Ordering, Loyalty, Labor, Finance, Support, Customer Success, and Sales as the product extends across the platform.

Requirements

• 8+ years of product management experience.
• Ability to get things done: you have a track record of shipping software that made a difference for your customers.
• Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful.
• Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs.
• Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition.
• Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them.
• Clear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same page.
• Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs.