Job Description
Key Skills Required
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Responsibilities:
- Renders correct concepts and meanings between language and English following complexity, clarity, tone and style from one language into another, upholding the correct rules for grammar and syntax in both languages.
- Provide strict renditions of the messages including every detail of the conversation and is prepared for challenging calls at any time.
- Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression.
- Follows instructions for clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.
- Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
- Remains punctual and available during scheduled work hours.
- Ensures access to the internet for work related electronic communication.
- All other duties as assigned.
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DATAMARK
View Company ProfileDATAMARK, Inc. (operating via datamark.net) is a leading global Contact Center and Business Process Outsourcing (BPO) enterprise engineered to simplify complex operational challenges for Fortune 500 companies and government agencies. Founded in 1989 and headquartered in El Paso, Texas, the company fundamentally optimizes customer experience and back-office workflows across a massive, highly secure international footprint. Moving far beyond traditional, siloed call centers, DATAMARK natively unifies omnichannel, multilingual customer care, high-volume digital document processing, and advanced business process reengineering (BPR) guided by Lean Six Sigma methodologies. The enterprise operates a highly resilient delivery network with state-of-the-art facilities across the United States, Mexico, and India, supporting over 4,600 trained professionals. Under the hood, their technology core leverages AI-first infrastructures, intelligent automation, and advanced Optical Character Recognition (OCR) to seamlessly process over 289 million managed activities annually. Trusted by industry leaders in healthcare, transportation, banking, and retail, DATAMARK remains a definitive cornerstone of the modern BPO landscape, turning complex administrative bottlenecks into scalable, cost-effective efficiency.
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