Punjabi Language Interpreter

Minimum Requirements:

• High School degree or equivalent.
• Native fluency in English and Punjabi.
• Advanced skills in the cultural dynamics (cultural implications and idiomatic expressions) of Punjabi.
• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy.
• Ability to concentrate, stay detached from conversations, and remain neutral and objective at all times.
• Ability to explain certain cultural concepts to avoid miscommunication with the client’s permission or at their request.

Responsibilities:

Renders correct concepts and meanings between Punjabi and English, following complexity, clarity, tone, and style, while upholding the correct rules for grammar and syntax in both languages.

Provides strict renditions of messages, including every detail of the conversation, and is prepared for challenging calls at any time.

Employs good customer service and communication skills, clear enunciation, pronunciation, a pleasant and professional voice, and polite forms of expression.

Follows instructions for clients, manages the flow of the call, and avoids taking over the call or interacting with the limited English speaker without the client’s permission.

Remains calm during calls if one of the primary speakers is incoherent or upset, especially in emergency situations.

Ensures punctuality and availability during scheduled work hours.

Ensures access to the internet for work-related electronic communication.

Performs all other duties as assigned.

Additional Notes:

Applicants should be comfortable with rotational shifts, including night shifts.

Working days: 5 days per week (with 2 rotational days off).