Bilingual Customer Service Representative (CSA)

DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSA).

The Bilingual CSA will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSA will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSA will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSA will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSA will handle incoming customer inquiries via phone, email, or chat.

Responsibilities

• Provide accurate information on products or services
• Resolve customer issues or complaints in a timely and efficient manner
• Maintain accurate and up-to-date customer records
• Update account information as necessary
• Escalate complex cases to the appropriate team members or departments
• Ensure a positive customer experience by providing exceptional service

Requirements

• High school diploma or equivalent
• Fluency in both English and Spanish
• Previous customer service experience preferred
• Excellent communication skills in both English and Spanish
• Strong problem-solving and decision-making abilities
• Good computer literacy
• Ability to work in a fast-paced environment
• Attention to detail and accuracy
• Equipment Requirements:
• Computer: Intel Core i5 (8th generation or higher) or Ryzen 5 (3000+ series), minimum 4 cores/8 threads, 8–16 GB RAM, and 256 GB SSD or higher.
• Connectivity: Mandatory use of Ethernet cable. VPN is not allowed, and work must be done only from an approved location.
• Audio: Wired headphones with a boom microphone, unidirectional, and with noise cancellation. Wireless devices, earbuds, and speakers are not permitted.
• Camera: Resolution 1080p, 30–60 fps, and autofocus (integrated or external equivalent, such as Logitech C920).
• Restrictions: Prohibited to store company information, record, take screenshots, or use built-in translation features.

Benefits

• Health Insurance
• Work From Home
• Performance Bonus
• Paid Training
• Flexible Schedules
• Internet Stipend