Foreign Language Interpreter (Hindi) - Full-time

Minimum Requirements:

• High School degree or equivalent.
• Native fluency in English and Hindi (Certification Required – B2/HSK4 equivalent).
• Advanced skills in the cultural dynamics (cultural implications and idiomatic expressions) of Hindi.
• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy.
• Ability to concentrate, stay detached from conversations, and remain neutral and objective at all times.
• Ability to explain certain cultural concepts to avoid miscommunication with the client’s permission or request.

Responsibilities:

• Renders correct concepts and meanings between Hindi and English, adhering to complexity, clarity, tone, and style while upholding grammar and syntax rules in both languages.
• Provides strict renditions of messages, including every detail of the conversation, and is prepared for challenging calls at any time.
• Employs excellent customer service and communication skills, clear enunciation, pronunciation, a pleasant and professional voice, and polite forms of expression.
• Follows client instructions, manages call flow, avoids taking over the call, and refrains from interacting with the limited English speaker without the client’s permission.
• Remains calm during calls if a primary speaker is incoherent or upset, especially in emergency situations.
• Ensures punctuality and availability during scheduled work hours.
• Ensures access to the internet for work-related electronic communication.
• Performs all other duties as assigned.

Additional Notes:

• Applicants must be comfortable with rotational shifts, including night shifts.
• Working days: 5 days per week with 2 rotational days off.