Strategic Account Manager

Summary of Position:

As the Strategic Account Manager (SAM) at Replimune, you'll take center stage as the key liaison for our valued customers, equipping them with the latest clinical insights on our products. Your role involves effectively conveying the clinical advantages and reimbursement landscape of our offerings to healthcare professionals including physicians, pharmacists, advanced practice providers and other relevant stakeholders involved with patient care.

Position Responsibilities:

• Spearhead the establishment of clinical conviction in Replimune products and oversee total account management within your designated territory. This entails focusing on identifying precise patient characteristics, approved efficacy data, and potential adverse event awareness.
• Assume responsibility for guiding healthcare professionals (HCPs) in your region, ensuring they are well-versed in proper dosing, administration, and overall treatment expectations.
• Provide guidance to inquiries on reimbursement.
• Efficiently employ approved resources with a targeted approach and identify customized solutions that cater to both customer and patient requirements. Contribute to tailoring brand messages with feedback on individual needs.
• Exhibit exceptional account management skills and gain access to oncology clinics, NCCN/NCI institutions, and IDN Hospitals within your jurisdiction. Execute operational processes with full compliance to identify eligible patients for treatment.
• Offer comprehensive assistance to customers in navigating the intricacies of patient access/support, wastage/returns policies, and timely engagement of internal resources when required.
• Contribute to the process to secure inclusion in formulary/pathways and ensure seamless integration into EMR systems.
• Cultivate a deep understanding of the disease state, product expertise, and exemplify exceptional listening and communication skills.
• Build strong, trust-based relationships with customers and deliver clear and informative content through both in-person and virtual meetings when necessary.
• Develop strategic account and execution plans aimed at fostering treatment adoption across all clinics and prescribers dealing with appropriate skin cancers.
• Conduct a thorough analysis of account performance, identify barriers to prescriber adoption, and proactively propose solutions. Adapt territory/account tactics when needed, taking the lead with cross-functional partners.
• Apply your business acumen to synthesize account/prescriber segmentation data, treatment trends, and key influencers to tailor evolving account strategy plans.
• Demonstrate strong cross-functional collaboration with Regional Marketing Liaisons, MSLs and other relevant stakeholders to share a common strategic plan with individual tactical execution.
• Collaborate with cross-functional team members to uncover opportunities that enhance account efficiency and drive process improvements leading to increased treatment adoption.
• Provide valuable internal feedback on the efficacy of marketing tools and promotional activities.
• Provide valuable internal feedback on customer trends and challenges which improve internal data to drive omni-channel initiatives.
• Capitalize on available omni-channel data to establish unique insights and cross functional plans to achieve our strategic imperatives and corporate goals.
• Contribute to achieving or surpassing the organization's revenue targets consistently.
• Serve as a professional and ethical representative of our products.
• Efficiently complete all administrative, reporting, and training tasks in a timely and proficient manner.
• Fulfill any other duties as assigned.

Qualifications:

• A Bachelor's degree (BS/BA) is a mandatory requirement.
• A minimum of 4 years of experience in Oncology or a relevant field.
• In-depth knowledge of healthcare regulatory and enforcement environments.
• Proficiency in contextual selling, resulting in strong, trust-based customer relationships, with a proven track record of personal and team performance.
• A deep commitment to enhancing patient care delivery.
• A strong sense of accountability for results in a matrixed work environment.
• A willingness to embrace and adopt emerging technologies and techniques.
• Proficiency in a range of IT capabilities to support business needs.
• A demonstrated ability to cultivate highly effective cross-functional relationships.
• Outstanding verbal and written communication skills.
• A strong advocate for continuous learning, innovation, and knowledge sharing.
• Highly desirable experience in product launches or turnarounds.
• Possession of a valid driver's license in good standing.
• The ability to travel up to 50%.