Senior Sales Manager (New Business) - Identity Verification & Customer Onboarding

About Mitek

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions leverage biometric recognition, artificial intelligence, computer vision, and machine learning. Trusted by over 7,500 organizations worldwide, we operate globally with headquarters in San Diego, California, and offices in the UK, Spain, France, Mexico, and the Netherlands.

Our Commitment to Flexibility

We are Virtual 1st! Whether you work remotely from your home office or in-person at one of Mitek’s offices, our tools and processes are designed to enable your success. Our Future of Work philosophy prioritizes flexibility and preference, ensuring you thrive wherever and whenever you work. As part of our hiring process, we include an in-person meeting to uphold our mission: ‘Protect What’s Real.’

Our Culture

At Mitek, we believe diverse teams are more resilient, effective, and innovative. Our strength lies in the people who drive our organization forward. A workforce that reflects the richness of our communities helps us better serve our customers’ needs.

About the Role

We’re seeking a Senior Sales Manager (New Business) to join our high-performing team in the UK. You will drive new business development for Mitek’s Identity Verification & Customer Onboarding technology, targeting key players in the finance service, e-money, or crypto market across the UK and international markets.

This role requires a solid track record of selling complex solutions to the finance sector or tech services to technology/finance industries. While a strong knowledge of identity and KYC is highly desirable, your ability to build and close sales at the senior decision-maker level is essential.

What You Will Do

• Develop and maintain a pipeline of strategic and commercially valuable new business opportunities, primarily targeting finance, e-money, and banking companies as well as other industries.
• Achieve and exceed business sales targets set by the company.
• Proactively engage prospects and customers through email, telephone, and face-to-face appointments, meeting and exceeding minimum KPI activity levels as set by the Sales Director.
• Attend marketing-led events and exhibitions to drive prospect engagement.
• Present solutions to audiences at external and internal events to support marketing efforts.
• React professionally and timely to inbound leads, disposing them according to CRM requirements, and effectively use sales enablement tools.
• Develop an opportunity development plan for target accounts and qualified new business leads.
• Accurately complete CRM and sales documentation to support the sales process.
• Collaborate with Marketing to build and execute marketing & sales campaigns, including telemarketing and event activities.
• Provide accurate and timely information to managers and internal departments.
• Own the management and response content of RFI/RFP processes to ensure high standards and maximize success.
• Understand client-specific development requirements and communicate them back to the business where commercially appropriate.

What You Need

• At least 6 years of experience driving major new business sales in the Finance, Banking, or e-money industry.
• Proven experience selling SaaS products, ideally ID Verification / Digital Fraud Prevention solutions to businesses (high-valued deals).
• Demonstrated success in opening doors and establishing long-term relationships with key stakeholders, including operations, finance, marketing, compliance, transformation, and digital channel roles.
• Excellent ability to conduct needs assessment and discovery through intelligent questioning, listening skills, and collaboration with clients and prospects.
• Experience in setting appointments and delivering workshops with pre-sales resources to build a robust pipeline.
• Strong negotiation skills to support closing sales and meeting/exceeding quotas.
• Compliance with company policies, standards, procedures, and guidelines.
• Availability to travel around 30% of the time across the UK and EU region.

Who You Are

• A strongly self-motivated individual who owns the end-to-end sales process.
• Willingness to become a subject matter expert in Identity Verification.
• Ability to build trusted working relationships at various levels within a client’s organization, from C-Level to operational staff.
• Excellent ability to grasp new technologies.
• Detail-oriented, capable of understanding the intricacies and complexities of prospect requirements and economics.
• Ability to work effectively with senior-level stakeholders and define personal priorities.
• A bright, enthusiastic, and entrepreneurial mindset with a positive attitude and a desire to help build a high-growth business.
• Excellent verbal and written communication skills with a confident presentation style.
• Strong working knowledge of Salesforce CRM and MS Office.

What Success Looks Like

• Consistently deliver results by achieving and exceeding new business sales targets, directly contributing to Mitek’s revenue growth and market expansion.
• Proactively identify, qualify, and convert high-value opportunities within financial services, banking, e-money, and other strategic markets.
• Establish trusted partnerships with senior decision-makers and key stakeholders, positioning Mitek as a strategic technology partner.
• Own the sales journey from initial prospecting and discovery through complex negotiations and closing, managing the end-to-end sales cycle confidently.
• Translate complex business requirements into compelling Identity Verification and Customer Onboarding solutions that deliver measurable value.
• Collaborate effectively with Marketing, Pre-Sales, and internal teams to create opportunities, navigate complex customer requirements, and successfully close deals.
• Bring an entrepreneurial mindset, taking initiative, continuously developing market and product expertise, and contributing to Mitek’s growth ambitions.