Sales Operations & Marketing Operations Manager

What You’ll Be Doing

Own and scale Sales Operations:

• Own Salesforce architecture, administration, development, and continuous improvement to support a growing global sales organization.
• Translate business needs into reliable technical solutions, balancing speed, usability, and long-term maintainability.
• Design and build scalable data models, workflows, custom objects, validation rules, and approval processes.
• Build dashboards that provide visibility into pipeline health, conversion rates, sales activity, and revenue performance.
• Develop custom functionality using Apex, SOQL, and Lightning Web Components where appropriate.
• Manage system access, permissions, data quality, documentation, testing, and releases.

• Work closely with sales leaders and representatives across regions to identify operational gaps, improve daily workflows, drive adoption through practical training, clear documentation, and responsive support.
• Optimize lead routing, account and opportunity management, pipeline tracking, forecasting, and reporting.

Manage marketing operations and automation:

• Own HubSpot operations, including campaign workflows, segmentation, lead scoring, nurture programs, and lifecycle management.
• Maintain reliable Salesforce–HubSpot synchronization, with clear field mappings, ownership rules, and processes for resolving errors.
• Partner with key stakeholders to improve lead capture, qualification, sales handoffs, campaign tracking, and attribution.
• Monitor funnel performance and identify opportunities to improve lead quality, conversion, and campaign execution.

Build integrations and AI agents:

• Design, build, and maintain custom integrations across Salesforce, HubSpot, and other go-to-market platforms using APIs, webhooks, and integration tools.
• Build custom AI agents for customer engagement and sales and marketing workflows, such as lead research, qualification, outreach support, and follow-up.
• Connect AI agents to relevant systems and data, with appropriate access controls, human review, and performance monitoring.
• Troubleshoot integration failures and automation issues to maintain accurate, dependable data across systems.