Sales Engineer / Technical Account Manager (Observability)

This isn’t your typical Sales role. If you’re looking for a role where you loop in a Sales Engineer and then pass it on to Customer Support (CS) to manage, you should stop reading now.

You'll own deals from first conversation to making the customer successful—running discovery, delivering demos, addressing technical queries, helping with instrumentation/dashboards, navigating security/finance/legal evaluations.

We're looking for someone who is:

• Technically adept to help customers with observability—you'll work directly with customer engineering teams to design their OpenTelemetry instrumentation strategy, customize dashboards, and optimize for their specific use cases.

• Product-minded to feed intelligence back to teams—you'll identify patterns in customer engagements and collaborate with product teams to build better defaults, templates, and tooling.

• Someone who can scale the Sales/CS function—you will build the foundation for Sales/CS and grow into leadership as we scale.

Who would be a good fit

• With 2–6 years of experience in a customer-facing technical role, such as Sales Engineer, Solutions Architect, Technical Account Manager, or Technical Customer Success Manager.

• A strong understanding of modern technical systems, including cloud providers (AWS/GCP/Azure), containers, and Kubernetes.

• A solid grasp of observability platforms, such as SigNoz, Grafana/Prometheus, or DataDog.

• Excellent written and verbal communication skills—able to speak and write clearly and actionably to both customers and internal teams.

Who may not be a good fit

• People who prefer taking someone with them to every customer meeting.

• People who struggle with technical writing or documentation.