Results Manager II (RMII) - Customer Success & Onboarding

About the Role

The Results Manager II (RMII) is a role that owns the full customer journey from the moment a contract is signed through the first six months on the platform. As the primary point of contact for single-location auto repair shops (SMB 1), you’re responsible for getting each shop live, driving meaningful product adoption, and ensuring they see real results fast enough to stay and grow. Your success is measured by two things: activations and retention.

What You’ll Do

• Become a Tekmetric Product Expert
• Guide new SMB 1 shops through the full onboarding process — from contract close to go-live — including account setup and data migration.
• Build genuine relationships with shop owners and serve as their primary point of contact throughout their first six months.
• Lead all calls and hands-on training sessions with shop stakeholders to ensure adoption of Tekmetric.
• Monitor customer product usage to drive best practices and improvement of key metrics in the system.
• Own customer risks & escalations — whether it’s a stalled implementation or a customer who’s become unresponsive — you are the first line of defense.
• Ensure accurate documentation of activity & progress throughout the customer journey.
• Collaborate internally with Sales, Support, and Product teams to handle customer feedback and de-escalate when necessary.
• Reinforce Tekmetric as the industry standard for customer service and communication.

What You’ll Bring

• 1-2 years’ experience in Customer Onboarding, Customer Success, or other customer-facing roles.
• Project management: Proven ability to manage concurrent client onboarding timelines, track milestones, and drive product adoption without direct supervision.
• Communication: Demonstrated ability to lead customer-facing calls, explaining complex details with simplicity and clarity.
• Organization: Strong time-management skills, prioritizing tasks efficiently and maintaining documentation throughout the onboarding lifecycle.
• Adaptability: Confidence in ability to work through ambiguity or change, keeping client progress moving forward.
• Familiarity with CRM tools like Salesforce is a plus, but not required.
• Automotive industry experience or knowledge is appreciated, but not required.
• Bachelor’s Degree Preferred.

Why You’ll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Flexible PTO — No set number of days, just the trust to take the time you need.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Wellness stipend of up to $60/month toward fitness, mental health, or other wellness activities
• After one year of employment, enjoy a $300 home office setup bonus
• Support for continuing education