Customer Success Manager (Marketing Product Expert) - Tekmetric

What You’ll Do

Become a Tekmetric Marketing Product Expert and develop a deep understanding of the auto repair industry and common marketing efforts used by shops.

• Host onboarding calls in a group environment, ensuring each customer is on track for launch.
• • Clearly communicate account setup requirements and expectations with customers.
  • Educate customers on Tekmetric Marketing capabilities and best practices to simplify adoption and align expectations.
• Work in a fast-paced environment while ensuring customers receive superior service throughout their onboarding experience.
• Collaborate with sales, customer success, operations, support, and engineering teams.
• Leverage feedback for continuous improvement to the onboarding process.

This is an exciting and rewarding role for anyone looking to develop or kick-start their career in customer success! There are many opportunities for career development and progression.

What You’ll Bring

• 1-2 years’ experience in Customer Onboarding or a customer-facing function.
• Team player mentality
• Project Management Skills
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Work closely with the Customer Success team to solve problems collaboratively.
• Bachelor’s degree Preferred