Partner Operations Manager

Who we are:

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

• Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
• Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
• Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

Summary of the role:

A Partner Operations Manager is a strategic and operational leader responsible for optimizing the performance of the Partner Sales Organization. This role bridges the gap between strategy and execution by streamlining processes, managing tools and data, and enabling the partner team to operate efficiently and effectively.

What you will be doing/Responsibilities and Duties:

• Partner with the Sales Executive responsible for delivering the partner revenue targets including forecast and QBR structure and cadence.
• Lead the design and execution of scalable partner processes and workflows.
• Develop and maintain AI forward and agentic systems, process and reporting.
• Manage CRM and Partner systems and ensure data integrity, accuracy, and usability, including compliance and audit readiness across partner-reported data.
• Support the development and execution of the partner program, partner business plan review, MDF management, partner agreements, and overall partner governance.
• Define and implement partner territory planning, quota setting, and compensation models.
• Partner with stakeholders in all aspects of the business both in home and partner only markets.
• Identify and implement process improvements to enhance partner and partner sales productivity.
• Collaborate with Deal Desk and Marketing Ops to streamline Lead to PO processes, including deal registration and conflict resolution.
• Provide insights and recommendations based on sales data and trends.
• Support partner recruitment, onboarding, scorecarding, and training of partners and partner sales team members as needed.
• Ensure alignment between GTM strategy and operational execution.

Requirements

Who you are/Qualifications and Skills:

• Bachelor’s degree in Business, Finance, Marketing, or related field (MBA preferred) and/or applicable work experience listed below
• Demonstration of AI forward thinking and development
• 5+ years of experience in Sales Operations, Revenue Operations, or related roles.
• Experience working in a fast-paced, cross-functional environment
• Strong understanding of software partner models, sales processes and GTM strategy
• Familiarity with CRM platforms (e.g., Salesforce) and sales enablement tools.
• Excellent analytical and problem-solving abilities
• Strong communication and stakeholder management skills
• Proficiency in AI, Excel, SQL, and PowerBI
• Ability to manage multiple projects and priorities effectively
• Detail-oriented with a focus on data accuracy and process optimization
• Experience with forecasting, pipeline management, and performance metrics

Why M-Files?

We are a global company with Finnish roots and with our own product that we are greatly proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer:

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employee's contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)