Operations & Customer Onboarding Coordinator

Are you the kind of person who loves organising processes, keeping everything running smoothly, and making sure nothing falls through the cracks? If so, we’d love to hear from you.

Although this role includes administrative responsibilities, it is far more than traditional admin. You will play a key role in coordinating customer onboarding, managing operational processes, and ensuring every customer has a seamless experience from start to finish. This role suits someone who enjoys bringing structure to busy environments, taking ownership of their work, and solving problems before they become issues.

About the Role

In this role, you will be responsible for setting up new customers, maintaining system integrity, and supporting the operations team with critical daily tasks. You will take full ownership of backend operational workflows while maintaining high accuracy and clear written communication with clients.

Key Responsibilities

• Coordinate customer onboarding from start to finish.
• Set up new customers within internal systems.
• Manage backend administrative processes.
• Update CRM and internal databases.
• Perform daily data entry and quality checks.
• Prepare customer documentation.
• Write professional customer emails.
• Follow up on outstanding actions.
• Assist customers with basic user support.
• Create and maintain internal documents.
• Support the operations team with additional administrative tasks.

What We're Looking For

• Exceptionally organised and detail oriented.
• Excellent written and verbal English communication skills.
• Proven ability to manage multiple priorities independently.
• Enjoys structured, process-driven work.
• Proactive mindset with a strong drive to take ownership.
• Learns new systems quickly.
• Confident using Microsoft Office and cloud-based software.
• Comfortable performing repetitive administrative tasks while maintaining high accuracy.
• Thrives in a fast-paced environment.

Bonus Points If You Have Experience In:

• Customer onboarding
• Operations coordination
• Customer Success
• Executive Assistance
• Project coordination
• CRM administration
• Healthcare administration
• SaaS or technology environments