Client Services & Scheduling Coordinator

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Key Responsibilities:

• Answer incoming calls in a professional and courteous manner.
• Assist customers with enquiries and provide accurate information.
• Schedule and coordinate appointments.
• Capture customer information accurately through data entry.
• Maintain accurate and up-to-date customer records.
• Use cloud-based systems to manage appointments and customer information.
• Communicate effectively with customers and internal teams.
• Assist with basic reporting and data-related tasks using Excel.

Requirements

Soft Skills:

• Strong verbal and written English communication skills.
• Professional and friendly telephone manner.
• Excellent attention to detail.
• Well-organised and able to manage multiple tasks.
• Reliable, proactive, and able to work independently.
• Strong customer service skills.

Technical Skills:

• Proficiency in Microsoft Outlook and MS Office.
• Basic Microsoft Excel skills for reporting.
• Comfortable working with cloud-based systems.
• Able to learn and navigate new software and systems quickly.