Logistics & Operations Coordinator

1. Logistics & Shipment Coordination

• Support brokers with day-to-day shipment and logistics coordination.
• Schedule and confirm pickup and delivery appointments.
• Perform track-and-trace activities and maintain accurate shipment status updates.
• Follow up with carriers, drivers, and relevant stakeholders to ensure timely updates.
• Identify potential delays or issues and escalate them to the appropriate team member.
• Help ensure shipments move according to schedule and customer expectations.

2. Systems & Data Management

• Accurately update shipment information, customer records, and operational data in internal systems.
• Perform routine data entry and maintain accurate records.
• Update internal dashboards, boards, and operational trackers.
• Ensure information remains current and accessible to brokers and the broader operations team.
• Identify discrepancies or missing information and follow up to resolve them.
• Maintain a high level of accuracy across all operational documentation.

3. Broker & Back-Office Support

• Provide day-to-day administrative support to brokers so they can focus on customers, carriers, and revenue-generating activities.
• Assist with documentation, follow-ups, scheduling, and other operational tasks.
• Monitor outstanding tasks and ensure follow-ups are completed on time.
• Help identify repetitive administrative work that can be streamlined or improved.
• Take ownership of assigned workflows and ensure they are completed without constant supervision.

4. Customer & After-Hours Support

As you become more familiar with the business, responsibilities may expand to include:

• Communicating with customers regarding shipment updates and operational questions.
• Handling after-hours correspondence when needed.
• Providing timely updates and ensuring customer issues are escalated appropriately.
• Developing the confidence and knowledge required to represent the company directly with customers.
• Supporting basic operational decision-making within established guidelines.

5. Operations & Growth Opportunities

For the right candidate, the role can gradually expand beyond traditional back-office support.

You may have the opportunity to:

• Take on additional operational responsibilities.
• Support pricing activities after appropriate training.
• Assist brokers with more complex shipment coordination.
• Own specific operational workflows or customer accounts.
• Identify opportunities to improve processes, systems, and efficiency.
• Become a more integrated member of the company's day-to-day operations team.