Accounts Receivable Specialist

Key Responsibilities

• Receive and accurately record incoming payments through various payment methods, ensuring all payment backup and supporting documentation is properly maintained.
• Reconcile CAD and USD bank accounts and high-volume credit card/payment transactions on a daily basis.
• Reconcile supplier payments, bank deposits, and other accounts receivable activity.
• Work with suppliers and internal sales teams to investigate and resolve payment and receipt discrepancies.
• Perform variance analysis and make corrections to bookings when necessary.
• Monitor outstanding commissions and follow up on discrepancies or unpaid amounts.
• Occasionally communicate with suppliers regarding outstanding commissions or payment discrepancies. Collections are expected to represent approximately 5% of the overall role.
• Assist the sales team with requests such as customer receipt confirmations and supplier payment confirmations.
• Prepare monthly reports and receivables updates for management.
• Assist with general financial management and analysis.
• Maintain accurate and up-to-date vendor and supplier contact information.
• Communicate discrepancies and unresolved issues to management.
• Support the company in improving financial processes, transactions, and systems.
• Perform other duties and projects as assigned by management.

Systems & Technology

The successful candidate should be comfortable working with accounting, payment, communication, and travel-industry systems.

Experience with the following is preferred:

• ERP/TRES or a similar accounting/ERP platform.
• ClientBase Online or a similar travel/customer management platform.
• Nuvei or a similar payment/POS platform.
• Microsoft Excel — strong proficiency required, including VLOOKUPs and working with large volumes of data.
• RingCentral or similar business calling/communication software.
• Slack or similar internal communication and collaboration tools.

Experience with Trams is considered an asset.

Requirements

Qualifications & Experience

• Minimum 3 years of experience in Accounts Receivable, accounting support, travel sales support, or a similar role.
• Previous experience working with high-volume payment processing and credit card settlements is a must.
• Experience reconciling bank accounts and/or payment transactions.
• Experience working with an ERP, accounting, POS, or payment-processing system.
• Experience in the travel industry or a travel sales support environment is preferred.
• Strong Microsoft Excel skills, including VLOOKUPs and data reconciliation.
• Excellent written and verbal English communication skills.
• Strong attention to detail and a high level of accuracy.
• Analytical and inquisitive mindset with a willingness to investigate discrepancies and identify root causes.
• Strong problem-solving skills and the ability to independently research and resolve issues.
• Ability to prioritize tasks, manage competing deadlines, and work effectively in a high-volume environment.
• Comfortable working independently in a remote environment.
• Professional and clear communication skills when interacting with internal teams and external suppliers.

Key Attributes

• Detail-oriented and highly accurate.
• A strong problem solver who enjoys investigating discrepancies.
• Analytical and inquisitive, with a willingness to ask questions and challenge discrepancies.
• Highly organized and able to manage priorities independently.
• Comfortable handling large volumes of financial transactions and data.
• Reliable and accountable in a remote work environment.
• A clear and professional communicator.
• Adaptable and comfortable learning new systems and processes.

Working Conditions

• Fully remote position.
• Standard working hours are 9:00 AM–5:00 PM EST.
• The position follows Canadian statutory holidays.
• The role requires regular use of a computer, phone, and various financial and communication systems.
• Virtual training will be provided.