French Speaking Player Support Specialist for Gaming Account

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with high-growth organizations across Europe. As a leader in the industry, we specialize in sourcing experts for specialized roles, offering unmatched support for professionals seeking premium career opportunities, including the most competitive jobs in Bulgaria.

The Role

We are currently searching for a passionate professional to join a leading global Gaming & Esports organization as a French Speaking Player Support Specialist for Gaming Account position in Bulgaria. This is a unique opportunity to turn your gaming enthusiasm into a professional career while working within a vibrant, multicultural environment in the heart of Sofia.

Key Responsibilities

• Provide high-quality support to players via email, chat, and social media channels within the Gaming & Esports ecosystem.
• Troubleshoot technical issues, account access, and in-game transaction inquiries with speed and precision.
• Ensure an exceptional user experience by maintaining in-depth knowledge of current gaming titles and community trends.
• Collaborate with the trust and safety team to monitor game chat and maintain a healthy community environment.
• Assist players with game updates, patch notes interpretation, and event-related troubleshooting.
• Document recurring technical bugs and provide feedback to developers to improve the overall gaming experience.
• Engage with the gaming community to foster loyalty and promote positive brand sentiment.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or eligibility to work in Bulgaria.
• Genuine passion for the Gaming & Esports industry and familiarity with current market titles.
• Exceptional communication skills and a customer-centric mindset.
• Strong problem-solving abilities and the ability to work in a fast-paced environment.
• Previous experience in customer support or community management is considered a strong advantage.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) included for candidates moving to Bulgaria.
• Monthly Performance Bonus to reward your dedication and results.
• Professional growth opportunities within the global Gaming & Esports sector.