Icelandic Speaking Solutions Consultant

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring our candidates find long-term professional success.

We are currently seeking a motivated professional for the Icelandic Speaking Solutions Consultant position in Bulgaria. This role is a unique gateway for those searching for Icelandic-speaking jobs, offering the chance to build a career in the dynamic Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Deliver exceptional customer experiences by managing inbound inquiries via phone, email, and chat.
• Provide expert solutions and technical assistance to Icelandic-speaking clients in the Customer Support Services sector.
• Maintain high levels of customer satisfaction by resolving complex issues with empathy and efficiency.
• Document all client interactions accurately within the internal CRM database to ensure high-quality service standards.
• Collaborate with cross-functional teams to escalate concerns and improve overall service processes.
• Participate in ongoing training to stay updated on product knowledge and service best practices.
• Contribute to team targets by maintaining high performance benchmarks in a fast-paced environment.

Requirements

• Native or fluent Icelandic (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Professional proficiency in English for inter-departmental communication.
• Strong problem-solving skills and a passion for the Customer Support Services industry.
• Previous experience in a customer-facing role is highly preferred.
• Ability to adapt to new software and work on-site in Sofia, Bulgaria.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Attractive Monthly Performance Bonus.
• International work environment and career growth opportunities.

Sofia, Bulgaria, is an emerging European hub, perfectly blending ancient history with a modern, cosmopolitan lifestyle. Those choosing to pursue one of our many jobs in Bulgaria will enjoy a mild climate, a vibrant social scene, and proximity to stunning mountain ranges and rich cultural landmarks. Living in Bulgaria provides a high quality of life with an affordable cost of living that allows you to enjoy all the city has to offer.

Your transition to this exciting Icelandic Speaking Solutions Consultant position in Bulgaria is fully managed by our experts. From the moment you arrive, you will be immersed in the local culture, enjoying world-class cuisine and a welcoming international expat community. Bulgaria is quickly becoming the destination of choice for professionals seeking growth, and we are proud to help you start your new journey here.