Polish Speaking Player Support Specialist for Gaming Account

Mercier Consultancy Group is a premier international staffing firm, renowned for connecting top-tier talent with world-class opportunities in the BPO and technology sectors. As industry leaders, we specialize in curating career-defining roles for candidates seeking competitive jobs in Bulgaria and beyond.

The Role

Are you a gaming enthusiast looking to turn your passion into a professional career? We are currently seeking a motivated individual for a Polish Speaking Player Support Specialist for Gaming Account position in Bulgaria, providing high-level technical and account assistance to players within the dynamic Gaming & Esports industry.

Key Responsibilities

• Deliver exceptional omnichannel support to Polish-speaking players regarding gaming account inquiries.
• Troubleshoot technical issues, billing questions, and gameplay concerns within the Gaming & Esports ecosystem.
• Maintain high quality and productivity standards to ensure player satisfaction remains at the core of our operations.
• Proactively communicate game updates, patches, and community news to users in fluent Polish.
• Collaborate with internal teams to identify and report trending issues that impact the player experience.
• Foster a welcoming and inclusive community environment across all gaming platforms and communication channels.
• Contribute to internal knowledge bases to improve future support efficiency.

Requirements

• Native or fluent Polish (spoken and written) is mandatory for this role.
• Strong proficiency in English to navigate internal systems and collaborate within international teams.
• A genuine passion for Gaming & Esports and familiarity with modern gaming trends.
• Valid EU passport (mandatory) to facilitate your transition to our site in Sofia.
• Excellent problem-solving skills and a player-centric attitude.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you hit the ground running.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all international hires.
• Attractive Monthly Performance Bonus to reward your dedication and results.
• A vibrant, modern office environment in the heart of Bulgaria's tech hub.
• Career development opportunities within the global Gaming & Esports sector.

Life in Bulgaria

Sofia is an emerging cultural and technological capital, offering a unique blend of history and modern European living. When you secure one of our Polish-speaking jobs in Bulgaria, you will enjoy a Mediterranean-adjacent climate, stunning mountainous landscapes, and a lively social scene that makes Bulgaria a fantastic place for young professionals to thrive.

Beyond the office, life in Bulgaria offers an affordable cost of living coupled with a high quality of life. From incredible culinary experiences to a thriving community of international expats, relocating to Bulgaria is a smart career move that promises both professional growth and personal adventure.