German Speaking Player Support Specialist for Gaming Account

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. As a leader in professional staffing, we specialize in placing candidates in high-impact roles, including exclusive German-speaking jobs for global gaming giants.

We are currently seeking a passionate professional for the German Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry while providing world-class assistance to players across the DACH region.

Key Responsibilities

• Provide high-quality technical and account support to players via email, chat, and phone within the Gaming & Esports sector.
• Troubleshoot in-game issues, payment inquiries, and account security matters with professionalism and speed.
• Act as a brand ambassador for our client, maintaining a deep understanding of their gaming ecosystem and product updates.
• Document player feedback and provide actionable insights to improve the overall gaming experience.
• Ensure compliance with all data protection and privacy policies while handling sensitive user information.
• Contribute to a positive, collaborative office culture in Sofia, participating in team briefings and skill-sharing sessions.
• Stay updated on the latest industry trends to better serve our diverse gaming community.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or right to work in Bulgaria.
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Excellent communication skills with a customer-centric mindset.
• Professionalism, patience, and the ability to solve complex problems under pressure.
• Strong digital literacy and the ability to navigate multiple gaming support tools simultaneously.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the Gaming & Esports industry
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided)
• Monthly Performance Bonus linked to your individual and team targets
• Exceptional career growth opportunities within our international network
• And Much More...

Sofia, the vibrant capital of Bulgaria, offers an incredible blend of history, modern lifestyle, and a thriving business hub. Known for its affordable cost of living and stunning mountain views, Bulgaria provides an excellent backdrop for those looking to advance their careers.

Bulgaria is rapidly becoming a top destination for those seeking the best German-speaking jobs in Europe. You will discover a welcoming environment with a world-class culinary scene and endless entertainment options. We handle your relocation logistics to ensure that your transition to life in Bulgaria is seamless.