Design Lead, Account Hub

SUMMARY

The Design Lead, Account Hub owns end-to-end design leadership for Account Hub—a critical, customer-facing experience that sits above individual product journeys to aggregate account-level interactions across multiple brands. Reporting to the Design Team Lead, UE Core, this individual balances foundational, platform-level design thinking with the delivery cadence of an owned, shippable product. The role requires managing a small team of individual contributors, making trade-off decisions between global standards and bespoke solutions, and driving alignment across matrixed product and brand teams.

COMPETENCIES & CORE BEHAVIORS

• Design Leadership & Mentorship: Directs, develops, and empowers individual contributors to deliver cohesive, high-quality user experiences.
• Systems Thinking & Governance: Evaluates complex cross-product ecosystem needs to determine when to utilize global design standards versus creating bespoke solutions.
• Cross-Functional Influence: Navigates large, matrixed enterprise environments to align external product managers, engineering leads, and brand stakeholders without direct authority.
• Execution & Accountability: Balances long-term structural design strategy with short-term delivery milestones for real, shippable customer touchpoints.

DUTIES & RESPONSIBILITIES

• Team Leadership: Lead, manage, and support a team of 2 product designers, guiding their day-to-day execution and professional growth.
• Product Experience Ownership: Own the overall design direction and execution for Account Hub, serving as the primary design leader for customer-facing account-level aggregation across brands.
• Cross-Product Collaboration: Partner closely with product, engineering, and brand teams whose individual journeys and data feed into Account Hub.
• Design System Integration: Make high-impact decisions on where Account Hub patterns defer to enterprise-wide global design standards versus requiring bespoke experience patterns.
• Strategic Roadmap Alignment: Translate complex, ambiguous structural requirements into actionable design roadmaps that support both immediate product deliverables and future UE Core expansion.

REQUIRED EDUCATION

Bachelor’s degree in Interaction Design, Human-Computer Interaction (HCI), Graphic/UX Design, or equivalent practical experience.

EXPERIENCE

• People Leadership: Proven track record of directly managing or leading individual contributor (IC) designers.
• Cross-Cutting Systems: Demonstrated experience working on cross-cutting, platform-level, or multi-product design problems, preferably within a large, matrixed enterprise environment.
• Stakeholder Management: Strong history of stakeholder management and influencing teams outside the direct line of reporting.

QUALIFICATIONS

Required:

• 5+ years of experience in product design or user experience design, with documented experience leading teams.
• Portfolio demonstrating shippable customer-facing products alongside complex structural or system-level UX work.
• Strong knowledge of modern design tools (e.g., Figma), design system governance, and agile software development workflows.

Preferred:

• Experience working within multi-brand enterprise platforms or central CoE / design core teams.
• Experience defining enterprise-wide design patterns and multi-account user architectures.

LANGUAGE SKILLS

Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders.

PHYSICAL DEMANDS

Standard office environment demands: ability to sit or stand at a workstation for extended periods, operate standard computer equipment, and participate in hybrid team meetings.

WORK ENVIRONMENT & HOURS

• Work Environment: Remote
• Expected Hours of Work: Monday through Friday, normal business hours.
• Travel: Occasional travel for workshops to headquarters.