Coordination Manager

SUMMARY:

The Coordination Manager oversees the execution of work orders, provides strategic direction, and drives continuous improvement initiatives within the assigned vertical, adhering to PMO standards and methodologies.

PRIMARY DUTIES & RESPONSIBILITIES include but are not limited to:

Strategic Oversight and Improvement:

• Develop strategies to optimize work order execution processes and enhance operational
• Collaborate with cross-functional teams to implement process enhancements and best
• Ensure alignment with PMO’s project management framework and

Leadership and Mentorship:

• Provide leadership and guidance to Service Coordinators and other team
• Handle escalated issues or complex work orders requiring senior-level
• Promote a culture of continuous improvement and professional

Performance Analysis and Monitoring:

• Monitor industry trends and emerging technologies to stay ahead in operations
• Analyze performance metrics and KPIs to identify areas for
• Implement risk management practices to mitigate potential

COMPETENCIES & KEY SKILLS:

Extensive Operations Experience:

• Extensive experience in operations management or a related
• Deep understanding of operational processes and best
• Familiarity with PMO’s project management standards and

Strategic Thinking and Decision-Making:

• Strategic thinking abilities to develop and implement improvement
• Strong decision-making skills to address complex issues and
• Ability to align operational strategies with organizational

Leadership and Mentorship:

• Strong leadership skills to guide and mentor Service Coordinators and team
• Deep understanding of operational processes and best
• Experience in leading cross-functional teams and managing stakeholder

Communication and Stakeholder Management:

• Excellent communication skills to interact with stakeholders at all
• Proficiency in managing stakeholder expectations and resolving
• Competence in stakeholder engagement and communication

Data Analysis and Process Optimization:

• Proficiency in data analysis to evaluate performance metrics and identify improvement
• Experience in implementing process optimization

Regulatory and Compliance Knowledge:

• Knowledge of regulatory requirements and compliance standards relevant to
• Ability to ensure operations adhere to safety regulations and company
• Conducting regular audits and reviews to ensure adherence to quality and compliance

REQUIRED EDUCATION & EXPERIENCE REQUIRED:

• Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility.
• Experience in troubleshooting and resolving project

PREFERRED EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s Degree
• PMP or Equivalent Professional Certification

EXPECTED HOURS OF WORK:

Full Time, 40 hours per week, plus overtime as needed

TRAVEL:

Travel expectation is up to 5%.

PHYSICAL DEMANDS:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

LANGUAGE SKILLS:

English

QUALIFICATIONS:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.