Field Technician

About New Era Technology

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

Job Summary

The Field Technician role includes a combination of local field service and regional/national installation, supervision, and QA support. The Field Technician provides support for New Era Technology project teams by completing work in the field at customer sites and acting as installers and supervisors to sub-contractors. The role is responsible for ensuring all facets of field operations are executed safely and within the prescribed amount of time in accordance with the scope of work. The Field Technician can work on multiple projects for a variety of clients and serves as the face of New Era Technology in the field.

Essential Functions

• Build and maintain trusted relationships with customers and stakeholders.
• Build alliances and partnerships with subcontractors.
• Improve customer satisfaction and NPS scores.
• Ensure that all assigned work is completed safely and to industry specifications.
• Complete client and company checklists, photos, and test results within 24 hours of completion.
• Keep Project Managers apprised of job progress and/or problems regularly.
• Provide after-hours or emergency service as needed.
• Complete surveys and quality audits as required.
• Adhere to company policies, standards, and controls, including utilizing app-based tools.
• Installation of cabling infrastructure includes but is not limited to:
• Single/Multi mode fiber 50/62.5
• Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications.
• 18/2 twisted pair cabling
• Floor mount/wall mount racks/cabinets
• Proper grounding applications
• Installation, troubleshooting, and servicing of POS, CCTV, video monitoring, security systems, computer, and low voltage cabling equipment.
• Installation of a variety of equipment in furniture, cabinets, and closets.
• Installation of high-speed circuits, routers, switches, and modems.
• Installation of Cisco and Adtran high-speed circuits, routers, and switches.
• Properly maintain a company-issued fleet vehicle.

Required Experience/Education

• Experience working with subcontractors.
• In-depth experience with cabling infrastructure installation, termination, and testing, including:
• Single/Multi mode fiber 50/62.5
• Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications.
• 18/2 twisted pair
• Floor mount/wall mount racks/cabinets
• Proper grounding applications
• Experience installing, programming, and servicing telephone, PBX, and key systems.
• Experience installing, troubleshooting, and servicing 2 or more of the following areas: POS, CCTV, video monitoring, security systems, computer, and low voltage cabling equipment.
• Knowledge of high-speed circuits, routers, switches, and modems.
• Knowledge of Cisco and Adtran high-speed circuits, routers, and switches.
• Some combination of the following experience:
• Ability to login to network equipment via a GUI or command line using PuTTY or similar terminal emulator.
• Knowledge of IP subnetting.
• Knowledge of wireless networking, specifically Ekahau, AirMagnet, or similar tools.
• Some experience with desktop/laptop support.
• Valid driver’s license.

Related/Relevant Certifications (Not Mandatory)

• Licensed Electrician (Journeyman level)
• Relevant Certifications – Cisco, Aruba, Ruckus, Avaya, CommScope, etc.
• OSHA Construction Safety and Health (10 or 30 hour) certification
• BICSI Installer 1/2 or Technician

Knowledge, Skills & Abilities

• Demonstrated ability to properly use basic hand tools, power tools, and testing tools for the installation and testing of voice and network equipment, including:
• Firewalls, routers, switches
• Wireless LAN controllers
• On-premises voice/key systems
• Physical security controllers and door strikes
• Video security cameras, DVRs, and NVRs
• VoIP handsets
• Knowledge and experience with time tracking software.
• Intermediate MS Office computer skills, including Word, Excel, and Outlook.
• Ability to give and receive clear direction from multiple sources.
• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in a professional manner.
• Ability to establish and retain customer confidence.

Working Conditions and Physical Demands

• Work on remote job sites in various stages of construction.
• Required to use hands and arms for tasks like handling, reaching, pulling, and squeezing.
• Sitting and driving may be required for up to 100% of the workday.
• Frequently required to stand, walk, climb, balance, stoop, kneel, crouch, and perform work overhead.
• Required to use 6, 8, 10, and 12ft ladders and Scissor/Boom lifts.
• Vision requirements include adjusting focus and viewing computer screens and components.
• Must hear and talk in a clear, audible voice.
• Travel by car and plane 100% of the time.
• Required to carry tools and materials and lift up to 80 lbs.
• May be exposed to wet/humid conditions, extreme temperatures, moving mechanical parts, airborne particles, and outdoor weather.

Expected Hours of Work

Monday – Friday, 8am – 5pm. May vary due to project assignment.

Travel

Overnight travel could be up to 80% depending on project requirements.

Language Skills

English.