Administrative Assistant

PRIMARY DUTIES:

The Administrative Assistant is a role supporting client transactions in the group life and disability sector of an Insurance company.

PRIMARY TASKS AND RESPONSIBILITIES:

• Upload documents to member files
• Enter data into member files
• Generate barcodes to catalog documents
• Perform all other tasks related to sorting information relevant to members
• Critical evaluation of received data to identify errors, inconsistencies, and omissions
• Meet productivity standards according to the learning curve
• Navigate through our various tools and validate the feasibility of the transaction
• Assist and carry out special projects as requested by a direct supervisor or team leader.
• Other duties as assigned.

COMPENTENCIES:

• Strong, clear and effective English and French written and verbal communication skills
• Having an Intermediate level of knowledge of the English language to analyze documentation and bilingual files, read and write notes, reports and emails in English, to unilingual English-speaking clients and partners, on a daily basis is an asset.
• Attention to detail and accuracy.
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities.
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team.
• Flexible, reliable and trustworthy.
• Time management skills to multitask and adhere to SLAs.
• Analytical mindset

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Administrative experience: 1 year (preferred)
• User experience with good working knowledge of the Office Suite
• Comfortable with technology
• Good typing speed (speed and accuracy)

TECHNICAL REQUIREMENTS:

• Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint

LANGUAGE SKILLS:

English & French

Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.

WORK ENVIRONMENT:

This role will be performed remotely.

EXPECTED HOURS OF WORK:

Typically, standard business hours Monday through Friday 8:00AM – 5:00PM.

BENEFITS AND COMPENSATION:

• Benefits:
• Computer equipment provided.
• No sales or solicitation.
• 37.5 hours per week, Monday to Friday.
• Dynamic work environment and great team.
• Paid training.
• Quick onboarding.
• Compensation:
• Starting salary: $18-$19 per hour (CAD)
• Two paid sick days (after 3 months of employment).
• Two weeks of vacation.
• RRSP program (available after 6 months of employment).
• Paid holidays.
• Group insurance (available after 3 months).

QUALIFICATIONS:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.