Customer Success Manager - Enterprise (Insurtech/AI)
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There's nothing more exciting than transforming an industry that's been stagnant for decades.
Federato is an AI-native platform that’s bringing agentic AI to the full policy lifecycle. We’re aggressively transforming how insurance work gets done, and the world is paying attention: we've raised $180 million, including a $100 million Series D from Goldman Sachs. We have powerful product-market fit, and we're growing fast globally.
You'll get to work on complex problems with one of the most advanced AI teams you'll find anywhere. If you're the person we need, you know that AI bolted onto legacy systems is too weak to matter. That's why we built our platform to be AI-native from day one. That's why you can do here what you can never do at a legacy software company: move fast and prove it, not theorize it. We think from first principles. You’ll work on problems that matter, building software that fundamentally changes how insurance operates.
What You'll Be Doing
- Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem
- Own the entire post-sales experience including onboarding, renewals, up-sells, and strategic account management for enterprise level customers
- Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers needs
- Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers
- Work in partnership with Technical Program Managers & Forward Deployed Engineering Team to guide customers through the project management and technical requirements of their implementation
- Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
- Build and maintain strong relationships with key stakeholders and influencers at our client
- Use data to develop insight and understanding of customer’s business needs, goals and product utilization
- Drive product adoption and value realization for post-go-live customers to maximize their success, retention, growth and expansion
What We Hope You Are
- 7+ years of experience in SaaS, with ideally at least 3+ of those in P&C, Specialty Insurance, or Insurtech
- Proven experience partnering with large enterprise level organizations in customer success, customer service or other client-facing, relationship management positions
- Renewal or commercial revenue ownership experience
- Outstanding ability to take a consultative approach, communicate and nurture positive business relationships
- Accountability, and personal organization are essential, project management skills and agile methodology are a plus
- Experience in leading a diverse group and training each according to needs and core values
- Both a leader and a do-er, able to be both strategic and effective at execution
- Strong business acumen and executive presence to convey credibility at all stages
- A business, risk management, communications or marketing degree is helpful
Our base compensation amount for this role is targeted to $160,000-$180,000. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks.
Here at Federato, your capabilities are important, but culture fit is essential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!
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Federato
View Company ProfileFederato is a forward-thinking technology firm that is pushing the boundaries of innovation. As a leader in its field, Federato is committed to delivering cutting-edge solutions that meet the evolving needs of its customers. With a strong focus on research and development, the company is constantly seeking new ways to improve its products and services, ensuring that they remain at the forefront of the industry. Federato's team of expert professionals is dedicated to providing exceptional service and support, working closely with clients to understand their unique requirements and develop tailored solutions that exceed their expectations. Through its commitment to excellence and innovation, Federato has established itself as a trusted and reliable partner for businesses and organizations seeking to stay ahead of the curve. With a strong foundation in technology, Federato is poised for continued growth and success, expanding its reach and influence in the years to come. The company's dedication to innovation, customer satisfaction, and employee development has created a positive and dynamic work environment, fostering a culture of collaboration and creativity. As a result, Federato has become a desirable destination for top talent, attracting individuals who share the company's passion for innovation and its commitment to making a meaningful impact. With its sights set on the future, Federato is well-positioned to capitalize on emerging trends and opportunities, driving growth and success for itself and its clients. The company's emphasis on sustainability, social responsibility, and community engagement has also earned it a reputation as a responsible and caring corporate citizen. By prioritizing the well-being of its employees, customers, and the environment, Federato is building a lasting legacy that extends far beyond its business operations. Through its pioneering approach to technology and its unwavering commitment to excellence, Federato is redefining the standards of its industry, setting a new benchmark for innovation, quality, and customer satisfaction. As the company continues to evolve and expand, it remains focused on its core values, ensuring that its pursuit of growth and success is always guided by a deep sense of purpose and responsibility.
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