Customer Service / Ecommerce Support Assistant (Independent Contractor)

At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.

Our client is a fast-growing Australian ecommerce retailer specializing in party supplies and celebration essentials. Their business offers a wide range of themed decorations, tableware, balloons, costumes, and event accessories designed to help customers create memorable celebrations for all occasions.

We’re looking for a proactive and customer-focused Customer Service / Ecommerce Support Assistant to be the first point of contact across our four ecommerce websites. You will play a key role in delivering a seamless customer experience by handling inquiries efficiently and accurately, while ensuring internal systems and data are properly maintained.

This role is ideal for someone with ecommerce experience who can manage high volumes of repetitive queries with professionalism, maturity, and initiative.

Key Responsibilities:

• Act as the first point of contact across four ecommerce websites
• Provide customer support via live chat, email, and phone
• Handle first-line, repetitive queries including:
• Order tracking updates
• Product information and availability
• Returns and general policy questions
• Accurately document interactions and maintain strong internal data tracking
• Escalate complex issues to in-house team members as required
• Maintain a high standard of professionalism and response times

Requirements:

• Previous experience in ecommerce customer support
• Strong written and verbal communication skills
• Ability to manage repetitive queries efficiently while maintaining quality
• High level of maturity and professionalism
• Strong attention to detail and organizational skills
• Comfortable working across multiple websites and systems
• Ability to take initiative and work independently

Nice to Have:

• Familiarity with Magento (not mandatory)
• Experience with ecommerce platforms and order management systems
• Experience in structured reporting or internal data tracking

What We're Looking For:

• Initiative and ownership mindset
• Alignment with company values and customer-first approach
• Reliable, responsive, and detail-oriented
• Comfortable working in a fast-paced ecommerce environment

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)